Field Services Technician

Job Description

Job Description

Our client is seeking a knowledgeable and customer-focused Desktop Support Technician to support users in the Pikeville, KY area and surrounding regions. This role requires a strong balance of technical expertise and exceptional customer service, as technicians provide both remote and onsite support to end users. This is a long-term opportunity offering stability, professional growth, and the chance to build advanced technical skills in a dynamic support environment.

• Provide desktop support for end users both remotely and in person
• Install, configure, troubleshoot, and repair hardware and software in Windows-based environments
• Support Microsoft technologies including Windows 11, Office 365, Outlook, and Active Directory
• Perform imaging, deployment, and system setup for end-user devices
• Troubleshoot hardware issues including desktops, laptops, printers, and mobile devices
• Handle software installations, updates, and general application support
• Provide basic network troubleshooting and connectivity support
• Manage and track incidents using a ticketing system
• Support device inventory, migrations, and equipment lifecycle processes
• Deliver excellent customer service while building strong relationships with end users

• Strong experience in desktop / technical support or help desk environments
• Proficiency with:
  • Windows 11
  • Microsoft Office 365 (O365) and Outlook
  • Active Directory
• Experience with hardware troubleshooting, imaging, and deployments
• Familiarity with ticketing systems (such as ServiceNow or similar)
• Basic understanding of network connectivity and troubleshooting
• Excellent communication and customer service skills
• Ability to work independently and as part of a team
• Ability to lift and carry equipment and work in various physical environments as needed

• Experience supporting enterprise-level environments
• Exposure to Exchange, mobile device support, and printer troubleshooting
• Strong organizational and documentation skills
• Proven ability to manage multiple tasks and prioritize effectively

This is a Contract position based out of Pikeville, KY.

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Pikeville,KY.

This position is anticipated to close on Jul 13, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.