Program Manager

Program ManagerWe are seeking a dynamic and results-oriented Program Manager to lead and deliver multiple initiatives concurrently, ensuring alignment with organizational priorities and strategic objectives. This role requires strong leadership and coordination across cross-functional teams to successfully execute programs from planning through delivery. The ideal candidate will bring a blend of program management expertise and Agile delivery experience, including facilitating team execution and driving continuous improvement practices. In addition, this role demands strong business acumen, with the ability to develop compelling business cases, perform value analysis, and create impactful presentations for client leadership to support decision-making and strategic direction.Key Responsibilities Program ManagementLead and manage multiple projects/programs simultaneously, ensuring alignment with organizational priorities and strategic goalsDefine program scope, objectives, timelines, and success metricsDevelop and maintain integrated program plans, identifying dependencies, risks, and mitigation strategiesDrive execution across cross-functional teams including technology, business, and external partnersMonitor and report program performance, ensuring milestones, budget, and quality targets are metProvide proactive issue resolution and risk management across program initiativesScrum / Agile LeadershipServe as Scrum Manager / Scrum Master for Agile teamsFacilitate Agile ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives)Coach teams on Agile principles, Scrum practices, and continuous improvementRemove impediments and ensure teams maintain high velocity and efficiencyPartner with Product Owners to prioritize backlogs and ensure alignment with business goalsPromote transparency through Agile tools (e.g., Jira, Azure DevOps) and reporting dashboardsBusiness Case Development & Strategic PlanningDevelop detailed business cases, including cost-benefit analysis, ROI, and risk assessmentsPartner with stakeholders to define value propositions and strategic justification for programsTranslate business needs into actionable program roadmaps and delivery plansSupport portfolio planning and prioritization activitiesExecutive Communication & Leadership EngagementCommunicate program status, risks, and outcomes clearly to senior stakeholdersFacilitate executive reviews, steering committees, and decision-making forumsInfluence stakeholders and drive consensus across varying levels of leadershipStakeholder & Team CollaborationBuild strong relationships across business units, IT, and leadership teamsAct as a bridge between business and technical teams to ensure alignment and delivery successMentor and guide team members on best practices in program and Agile deliveryRequired QualificationsBachelor's degree in business, Technology, or related field (master's preferred)7+ years of experience in Program/Project Management, managing multiple initiatives simultaneously3+ years of experience in Agile/Scrum roles (Scrum Master or Agile Lead)Proven experience delivering large-scale, cross-functional programsStrong experience in business case development and financial analysisDemonstrated ability to create and deliver executive-level presentationsPreferred QualificationsPMP, PgMP, Scrum Master (CSM/SAFe) certification or equivalentExperience working in hospitality, travel, or vacation ownership industriesFamiliarity with Agile tools such as JiraExperience with portfolio management and governance frameworksKey Skills & CompetenciesMulti-program management and prioritizationAgile/Scrum leadership and coachingFinancial and business analysisExecutive communication and influenceRisk management and problem solvingStakeholder engagement and collaboration