Travel Customer Service Representative

Travel Customer Service Representative Columbus, Ohio, United States We're a remote travel team hiring a Travel Customer Service Representative to support our clients throughout every stage of their travel experience, from initial booking through post-trip follow-up. You'll be the voice of our team, handling inquiries, resolving issues, and making sure every traveler feels informed and taken care of. This is a fully remote position with flexible scheduling and full training provided from day one. Prior travel industry experience is not required. Key Responsibilities Respond to client inquiries via email, phone, and messaging systems Process itinerary changes, cancellations, and special travel accommodations Provide accurate guidance on travel requirements and agency policies Conduct proactive check-ins with clients ahead of travel dates Efficiently manage and resolve customer concerns with professionalism What We're Looking For Customer-first mindset with strong communication skills Experience in customer support, hospitality, or tourism preferred Reliable, organized, and capable of multitasking Comfortable navigating online systems and digital booking tools Passionate about travel and delivering excellent service Technical Requirements Laptop or desktop computer. Reliable broadband internet connection. Smartphone for communication and updates. What We Offer Work-from-home flexibility Flexible hours Training and mentorship Growth opportunities within a growing travel company Access to industry discounts and travel benefits Positive and team-oriented culture Or refer someone