Remedy IT Analyst

Interview Process : Phone and Face to Face End Client: (Direct Client)

JOB SUMMARY

This position is responsible for supporting IT Service Management applications. This position is primarily focused on development/customization and maintenance for BMC Remedy. This position will also perform development/customization within Service Now. This position will be responsible for assisting/participating in all phases of the System Development Lifecycle (SDLC), which include: research/planning, analysis, design, construction, implementation, and testing. Any experience working within a phase of the SDLC or maintaining support for an enterprise/widely-used application is preferred.

JOB REQUIREMENTS

Education Bachelor of Science in Management Information Systems, Computer Science, Software Engineering, Business or a related field is required Knowledge, Skills & Abilities 3-5 years of experience with BMC Remedy development, design, administration, and troubleshooting 1 year experience with Service Now development, design, administration, and troubleshooting Experience building integrations with BMC Remedy Experience upgrading BMC Remedy environments Experience building Service Now workflows Experience building integrations with Service Now Experience upgrading Service Now environments with the vendor Extensive knowledge of Service Management processes Knowledge of the System Development Lifecycle Knowledge of various software development methodologies Strong analytical skills with ability to identify and document and test detailed business requirements Strong design skills with ability to develop and document detailed technical specifications Strong technical writing skills Experience with data analytics Solid understanding of source control and change management Strong understanding of relational databases and specifically Configuration Management Databases (CMDB) Experience in supporting vendor applications Builds productive relationships with a focus on cooperation & teamwork Experience in serving various business partners on initiatives Delivers consistently, accurately, and quickly on business partner commitments Strong interpersonal skills Communicates effectively (verbal & written) with all levels of business partner, peer, and IT management Excellent problem-solving skills Ability to provide innovative solutions Ability to understand technology issues Proven ability to plan/organize and prioritize work assignments Knowledge of business functions and operations performed within the Company Information Technology Business Unit is desirable ITIL certification is a plus Behavioral Attributes Proactive with ideas Results oriented Committed to creating and maintaining strong business partner relationships Ability to work independently or in a team Shows initiative and innovation Ability to think both strategically and tactically Commitment to continuous learning and improvement Makes safety a priority

OTHER REQUIREMENTS

Signature of Intellectual Property Agreement form is required for all SCS IT employees Periodic 24x7 on call responsibilities Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr TPI Staffing Inc.