Senior Project Manager-Client Change Management, Client Connectivity

In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in the US. Applicants must be legally authorized to work in the U.S. as HSBC will not engage in immigration sponsorship for this position. We’re seeking a dynamic Senior Project Manager to join our Client Change Management team, part of Client Connectivity within Global Payment Systems. This role is ideal for someone who thrives at the intersection of technology and business, and is passionate about delivering seamless, innovative solutions for our diverse U.S. and global clients. You’ll lead the full project life cycle for new products, services, and systems, collaborating with stakeholders across business and technology to continually enhance the client experience. Responsibilities Lead end-to-end delivery of client change initiatives, including planning, execution, risk management, and issue resolution Collaborate with business units and clients to gather requirements, define project scope, and set clear deliverables Develop and maintain detailed project plans, timelines, and status reports, communicating progress to clients, internal stakeholders, and senior sponsors Conduct user training sessions and prepare supporting documentation to ensure successful adoption and ongoing client satisfaction Oversee the setup and onboarding of new financial products and connectivity solutions for clients Coordinate with global and U.S.-based teams to ensure deliverables are met, acting as a central point of contact for the client Design and execute system integration strategies, connecting new solutions with internal systems and third-party platforms (e.g., SWIFT, ISO 20022, APIs, host-to-host) Work with clients to test payment and receivables files in industry-accepted formats, coordinating globally as required Build and maintain strong client relationships, acting as a trusted advisor Serve as a bridge between technical and non-technical teams, translating business needs into actionable technical requirements Qualifications Proven experience in systems implementation and integration, preferably within the financial services sector Strong project management skills with a track record of delivering projects on time and within scope Project management certification (e.g., PMP, Prince2, Agile) is advantageous but not required Technical proficiency in integration tools, APIs, and data mapping; familiarity with platforms such as JIRA, MS Project, or Confluence is a plus Excellent communication, stakeholder management, and influencing abilities, including experience working with senior leaders Analytical mindset with strong problem-solving and process optimization skills Familiarity with U.S. compliance, data privacy, and security best practices Experience working in a multicultural, global environment is highly valued Benefits Competitive pay and benefits package, including a Wellness Hub and opportunities for professional development. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law. #J-18808-Ljbffr