Customer Service Representative (Shuttle Parts Team)

Customer Service Representative

The Customer Service Representative (CSR) will support the Shuttle Parts Team by performing essential administrative tasks and coordinating operational efforts across internal teams. This role will focus on enhancing daily operations, maintaining accurate product data, and assisting with customer service initiatives. The CSR will enhance the overall productivity of the Shuttle team.

What You Will Do:

• Review customer requests for quotes (RFQ's) and high-usage parts lists to identify cross-referenced parts and prepare accurate quotes.
• Assist in market research to enhance our Shuttle product portfolio, pricing strategies, and cross referencing.
• Communicate directly with customers as needed regarding account setup, quotes, parts identification, and other related matters to ensure strong relationships & ongoing customer satisfaction.
• Coordinate updates to the Shuttle cross-reference parts database with other departments
• Assist with the identification and setup of RFQ parts currently not in our system, ensuring all necessary details are captured.
• Create & monitor New Part Load Requests, Database Change Requests, & Pricing Requests.
• Assist with the setup of new Shuttle customer accounts, ensuring all documentation is complete
• Provide pricing & availability on daily quote requests.
• Review open sales order reports & follow-up with internal teams on past-due orders to ensure timely delivery.
• Run reports & create presentations to track sales, order statuses, and customer & product metrics.
• Participate in supporting major projects, programs, and initiatives in collaboration with the Shuttle team as required.

What You Need To Be Successful:

• High School Diploma/GED.
• Experience in Customer Service, administrative support or a related role.
• Experience supporting external customers through direct communication.
• Experience in transportation, automotive, truck, bus or heavy duty parts/equipment preferred, but not required.
• Strong verbal and written communication and communication skills.
• Ability to work in a team oriented environment as well as autonomously.
• Proficient in MS Office (Excel, Powerpoint, Word, Outlook).
• Familiarity with Oracle.
• Up to 5% travel may be required