Specialist, Client Operations I

Overview Specialist, Client Operations at BNY. This role is located in Lake Mary, FL. You will work with external clients to resolve day-to-day issues, address operational and technical questions, and ensure requests are executed efficiently. You will use problem-solving skills and strong communication to deliver high-quality service to a specialized client base. Responsibilities Works with external clients to resolve day-to-day issues and direct them to appropriate resources at BNY. Supports clients in addressing operational and technical questions or issues and ensures requests are executed. Applies problem-solving skills based on precedence and experience. Uses communication skills to deliver high-quality service to a specialized client base. Provides clients with information related to BNY products and services representing a limited number of lines of business and geographies and directs them to the appropriate resources, as needed. Leverages a general understanding of broader BNY services and offerings. Monitors client inquiries and escalates non-routine or complex issues to the appropriate team member, as needed. Tracks information related to general client issues and needs to support business development efforts. Participates in internal activities and initiatives designed to improve client experience. No direct reports. Supports a selected number of client accounts of limited complexity. Qualifications Bachelor’s degree or the equivalent combination of education and experience is required. 0-3 years of total work experience preferred. Experience in an operational area and/or client services preferred. BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. #J-18808-Ljbffr BNY