Student Services Coordinator

Student Services Coordinator

Black Hills State University (BHSU) seeks a dynamic, student-focused professional to serve as the Student Services Coordinator at the BHSURapid City campus. Reporting to the Vice President for Continuing Education & Workforce Development, this position serves as the primary front-facing representative of the university and plays a central role in recruitment, admissions, and enrollment services. The coordinator leads the student journey from initial inquiry through registration and transition to academic advising, ensuring a seamless and student-centered experience.

This role is responsible for developing and executing strategic recruitment and outreach initiatives to support a broad range of student populations, including first-time/full-time students, adult learners, transfer students, and military-affiliated students (active duty, guardsmen, and veterans). The Student Services Coordinator also serves as the primary coordinator for BHSURapid City events, leading the planning and execution of campus visits, preview days, recruitment events, and New Student Registration experiences.

This position requires a highly motivated, self-directed professional who exercises independent judgment, thrives in a fast-paced environment, and is passionate about helping students succeed.

Duties and Responsibilities:

• Recruitment & Enrollment Growth
• Lead strategic recruitment efforts to support enrollment growth across multiple student populations
• Develop partnerships with regional high schools, community colleges, workforce partners, and community organizations
• Coordinate and represent BHSU at recruitment events, community engagement activities, and outreach initiatives
• Develop targeted communication strategies and engagement plans to attract prospective students
• Analyze recruitment data and trends to inform strategy and improve outcomes
• Admissions & Enrollment Operations
• Review and evaluate admissions applications and supporting documentation
• Make informed admissions-related decisions in alignment with university policies
• Coordinate application processing workflows and ensure timely progression from application to admission
• Maintain accuracy and integrity of student data within institutional systems
• Resolve enrollment barriers using sound judgment and problem-solving
• Student Engagement & Enrollment Navigation
• Serve as the primary point of contact for prospective and incoming students (in-person, phone, and events)
• Lead students through the enrollment process from inquiry through registration
• Facilitate course registration when appropriate, including during peak periods and events
• Direct students to appropriate campus resources, ensuring smooth transitions to advising and other services
• Monitor student progression and intervene proactively to support completion of enrollment steps
• Financial Aid & Academic Pathway Support
• Provide front-line guidance on financial aid processes, including FAFSA completion
• Deliver general academic pathway information aligned with university programs
• Coordinate referrals to financial aid and advising specialists as needed
• Maintain working knowledge of financial aid processes, timelines, and requirements
• Student Services Coordination
• Lead coordination of student services across admissions, advising, and financial aid within the Rapid City location
• Facilitate regular team meetings and support cross-functional collaboration
• Coordinate service coverage, workflow alignment, and cross-training efforts
• Identify service gaps and implement improvements to enhance the student experience
• Events Coordination & Campus Experience
• Lead planning, coordination, and execution of BHSURapid City events, including: Preview Days, Campus visits and student tours, Local recruitment events, New Student Registration experiences
• Coordinate event logistics, communication, staffing, and materials
• Develop engaging, student-centered experiences that support recruitment and enrollment goals
• Evaluate event effectiveness and implement continuous improvements
• Communications & Social Media Engagement
• Coordinate and contribute to social media strategy for the Rapid City campus, including platforms such as Facebook and ZeeMee
• Develop and maintain engaging digital content aligned with institutional branding
• Support outreach campaigns through effective communication strategies and messaging

Requirements:

• Bachelor's degree required
• One to three years of progressively responsible experience in admissions, student services, advising, enrollment management, or a related field
• Valid driver's license required
• Ability to travel and work occasional evenings and weekends

Preferred Qualifications:

• Experience working with diverse student populations, including traditional-aged, adult, transfer, and military-affiliated students
• Experience in higher education recruitment, admissions, or student services
• Familiarity with student information systems such as Banner, DegreeWorks, or similar platforms
• Experience coordinating events or programs
• Demonstrated ability to build strong partnerships with community organizations and stakeholders