Remote Van Electronic Repair Technician uBreakiFix by Asurion

Job Description

Job Description

The uBreakiFix remote technician completes off site repairs in the Lakeland, Polk County, and Osceola County area. The position requires technician to utilize a company branded van to travel off-site to complete phone repairs. Van's are outfitted to complete repairs inside a safe environment. The technician will maintain a professional and courteous demeanor during repairs. All technicians must have a smartphone in order to complete all daily tasks.

ubreakifix remote technician serves customers off-site by diagnosing and repairing smartphones while ensuring customer satisfaction. Repair includes Apple, Samsung, and Google.

Full-Time: 3 to 4 day work weeks

Tasks and Responsibilities:

• Complete between 1 & 16 repairs daily
• Safely travel to customer sites and arrive within the scheduled appointment window
• Provide quality repairs for customer smartphones in a timely manner
• Inform customers of job status (En route, Arrived, etc.)
• Update store app about repair details while on site
• Travel to customer to perform repairs in the van
• Ensure that all repairs meet or exceed uBreakiFix quality standards
• Greet customers in a friendly manner and maintain a positive work environment
• Arrive at location in a professional, courteous, and friendly demeanor.
• Maintain a professional appearance
• Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
• Keep track of all inventory while safeguarding all parts
• Maintain the cleanliness and professional appearance of the company vehicle

If you’re a good fit for the job, you’ll be able to:

• Pass Certifications (training supplied)
• Receive training to effectively troubleshoot and repair technology
• Offer customers a value-added experience with premier customer service through relationship and rapport building
• Quickly identify and resolve technical issues
• Upsell to customers
• Demonstrate empathy and assurance for the customer throughout the in-person session
• Utilize tools and resources to solve technical problems in a fast-paced environment.
• Ability to proactively adapt communication to the customers’ technical skill level

Qualifications

• 1+ years of experience in automotive, home or appliance repair
• High school diploma required
• Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience
• Able to sit or stand for long periods of time (up to 2 hours)
• Able to interact face-to-face with Customers in their homes

Must have:

• Valid Drivers license
• Clean driving record