Benefits Specialist

What the Role Entails Roles & Responsibilities Responsible for all facets of benefit plan administration in Americas region including enrollments, changes, qualifying life events, terminations and COBRA administration and compliance for all plans. Ensures that benefit policies and procedures are properly administered to adhere to plan provisions and regulatory guidelines. Manages relationships with benefit providers, negotiate contracts, and ensure vendors deliver maximum value and service to optimize plan design, ensure cost-effectiveness, and enhance service quality. Responsible for HRIS benefits, data bridge and data connection; ensuring data accuracy; Meanwhile, exploring opportunity to collaborate with internal stakeholders to deliver holistic and coordinated solutions in Workday system to ensure employee experience. Assists with benefit renewal strategy to include benefit review and plan design changes based on knowledge of best practices. Assists in the implementation of new plans, programs and changes to plans and/or administrative procedures. Prepares business requirement documentation of changes. Analyzes utilization trends and identify opportunities to optimize programs. Recommend enhancements to benefits programs to improve employee satisfaction and retention. Oversees the coordination of the development, maintenance and distribution of plan communications, materials and plan documents. Serves as a subject matter expert for all benefits related filing, reporting, audits and respond to employee escalated inquiries. Collaborates with Finance, Legal, and other relevant departments to ensure seamless coordination of benefits initiatives. Ensures compliance with federal, state, and local legal requirements for existing and new legislation impacting the development and administration of company benefit programs and changes. Oversees leave of absence processes, including eligibility determinations, employee notifications, tracking, and communication for statutory/state leaves, federal leaves, Workers’ Compensation, and other leave types. Requirements Bachelor's degree or above with 2-4 years of hands‑on benefits operation experience from sizable organizations and/or Tech & Startup sectors will be preferred; experience in regional work will be a plus. Hands‑on experience with HR platforms and benefit brokers; familiarity with ADP WFN and Workday is highly preferred. Proficient in labour laws and benefits regulations, enjoys working with large sets of data, is meticulous and detail oriented. Strategic yet strong execution skills, self‑driven, conscientious, strong adaptability and fast learner. Ability to work in a highly complex matrixed organization and in a start‑up environment; Excellent communication and coordination skills, collaborating with individuals at different levels and departments and possess a track record of stakeholder management. Strong analytical and problem‑solving abilities, identifying issues and providing effective solutions. Openness to changes, driving and leading digital transformation within the organization. Emphasis on results and customer orientation, service‑mind, delivering high‑quality service and support. Strong communication skills in both English and Mandarin (Chinese) preferred. Location US-California-Palo Alto. The expected base pay range for this position in the location(s) listed above is $82,700.00 to $155,800.00 per year. Benefits Employees may be eligible for sign‑on payment, relocation package, and restricted stock units. Eligible for medical, dental, vision, life and disability benefits, participation in the Company’s 401(k) plan. Eligible for up to 15 to 25 days of vacation per year (depending on tenure), up to 13 days of holidays throughout the calendar year, and up to 10 days of paid sick leave per year. Benefits may be adjusted to reflect location, employment status, duration of employment, and position level. Benefits may also be prorated for those who start working during the calendar year. Equal Employment Opportunity As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals. #J-18808-Ljbffr