Access Navigator

Job Description

Job Description

Looking for a career where your work truly matters? Heritage Behavioral Health Center is hiring passionate professionals!

Salary

• High School or GED: $18.00 - $20.00/hour + every other Friday paid off

Salary is based on education, experience, and licensure or certification.

Schedule

Full-Time | Every other Friday off (paid wellness day) | Monday-Friday 8 am-5 pm

About Heritage Behavioral Health Center

We are a mission-driven Certified Community Behavioral Health Clinic located in Decatur, Illinois who is dedicated to improving mental health and substance use care to individuals in a multi-county area. We recognize that all individuals at our organization have an impact on client care – regardless of the position they hold.

Why You'll Love Working Here

• Collaborative mission-driven work environment
• Every other Friday off – paid wellness days
• Competitive salaries aligned with state and national benchmarks
• Loan forgiveness eligibility through NHSC

At Heritage, we believe in taking care of our staff's needs so that they can concentrate on taking care of the needs of the individuals we serve. Our staff are our greatest asset, and we treat them as such!

Your Role

The Access Navigator plays a critical role in supporting the coordination and administrative operations of recovery, transition, and community-based services. This position ensures the timely completion of essential documentation, facilitates communication across multidisciplinary teams, and assists with the coordination of care to support individuals transitioning to appropriate levels of community living and behavioral health services.

Core Responsibilities

• Scan, upload, and organize client documents, and complete declination of letters, discharges, and related tracking within the health record
• Obtain medical records and collect required signatures, releases of information, and other missing documentation (e.g., IATP)
• Support clients through admission, intake, and consent processes with a welcoming, compassionate approach
• Help coordinate handoffs between programs and services to support continuity of care
• Collect and track data for grants, compliance, and quality improvement measures, and manage program-specific reports to support quality care, administrative workflows, and performance outcomes
• Support leadership in tracking key staff goals and outcomes, including productivity tracking and related reporting processes
• Schedule staffings, follow-up meetings, and team schedules, and support staff coverage needs and day-to-day adjustments
• Attend team meetings, record minutes/notes, and distribute follow-up action items to attendees
• Maintain training records and certifications in designated systems
• Assist with program logistics, materials, and general office operations
• Take on additional administrative or client-facing tasks depending on program and department needs

Knowledge, Skills, and Abilities

• Strong organizational and time-management skills with the ability to manage multiple tasks, deadlines, and competing priorities
• Skilled in document management, data entry, scheduling, and electronic clerical workflows
• Competent in the use of electronic health record systems, digital signature platforms (e.g., DocuSign), and Microsoft Office/Google applications
• Strong written communication skills including note-taking, documentation, and professional correspondence
• Effective verbal communication skills with staff, clients, external partners, and multidisciplinary teams
• Skilled in problem-solving, follow-through, and navigating barriers to care
• Customer service skills with a focus on service delivery and professional interactions
• Ability to maintain accuracy and attention to detail in documentation, data entry, and reporting
• Ability to work collaboratively across internal departments and with external partners to support care coordination
• Ability to adapt to changing priorities, processes, and program needs
• Ability to maintain compliance with privacy requirements and handle sensitive information appropriately
• Ability to support individuals with behavioral health conditions with respect, empathy, and professionalism
• Ability to collect, track, and organize data for grants, billing, compliance, and quality outcomes
• Ability to represent the program and agency in a professional and positive manner
• Ability to exercise sound judgment, prioritize appropriately, and escalate issues when required

Qualifications

• High school diploma or equivalent
• Minimum of 21 years of age
• A valid driver's license, reliable means of transportation, and proof of automobile insurance

Heritage Also Offers the Following With This Position

• Generous Time Off: Vacation, sick, personal, and holiday leave
• Wellness Benefits: Every other Friday off paid, Employee Assistance Program (EAP), and fitness reimbursement
• Insurance: Health, dental, vision, flex spending accounts (healthcare, dependent care), and additional life insurance. Health insurance includes substantial agency contributions toward the cost.
• Retirement: 401k and Roth
• Professional Growth: Tuition assistance and continuing education opportunities
• Loan Forgiveness: Eligible through the National Health Service Corp

Ready to make a difference?

Apply today and join a team that cares about your well-being as much as the individuals we serve!