Customer Service Representative (Evenings/Nights, M-F)

Job Type


Full-time

Description

Serves as a primary point of contact for members and prospective members, supporting both inbound service needs and outbound outreach efforts. This role works closely with pharmacists, pharmacy technicians, and internal teams to answer questions, schedule appointments, support enrollments, educate individuals about Tria Health and help ensure exceptional member experience. The position is performance-driven, service-oriented, and requires professionalism, accuracy, and flexibility to meet member and business needs.

Essential Duties and Responsibilities:

• Outbound Outreach to educate and enroll members in Tria Health programs
• Inbound Call Support for questions, concerns, and program assistance
• Appointment Scheduling and reminder calls
• Care Coordination with members, providers, and pharmacies
• Accurate Documentation in company systems
• Follow SOPs, protect member privacy, and escalate issues appropriately

Requirements

• Customer service experience required; healthcare or call center experience preferred
• Proficiency with Microsoft Office and email
• Strong communication, attention to detail, and problem-solving skills

Success Factors:

• Detail-oriented with a friendly, professional phone presence
• Quick learner with strong listening and interpersonal skills
• Empathetic, team-oriented, and motivated to help members

Physical Demands and Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical Demands: While performing the duties of this job, the individual is regularly required to stand, bend, kneel, sit, walk, and use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear. The vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. Individual must occasionally lift and/or move up to 5 pounds.
• Work Environment: This job operates in a professional office environment where standard office equipment such as computers, phones, copiers, filing cabinets, and printers are utilized. The noise level in the work environment is usually minimal.
• Location: Tria Health is in Kansas City, MO. This is not a remote position.
• Office Hours: Mon-Thur, 12:00 PM-9:00 PM, Fri, 10am-7pm

This job description should not be considered an all-inclusive listing of work requirements and may be changed at any time.