Client Success Partner I

Southern Motor Carriers

JOB SUMMARY

The Client Success Partner I role plays a critical role in ensuring current and new SMC3 customers derive maximum value from SMC3 products and services. This position supports customer onboarding, API integrations, product adoption, customer communications, and ongoing customer success initiatives across the commercial lifecycle.

ESSENTIAL FUNCTIONS

Note: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar.

Own customer and Alliance Partner onboarding and integrations from kickoff through go-live, including customer coordination, progress tracking, proactive follow-up, issue resolution, and go-live readiness activities.
Conduct client-facing product demonstrations, onboarding sessions, integration walkthroughs, and customer meetings that clearly communicate the value of SMC3 products and services.
Collect, validate, configure, and maintain customer-specific onboarding and integration data while ensuring accurate customer configurations and successful implementation outcomes.
Troubleshoot onboarding and integration issues, coordinate resolution efforts with internal teams, and maintain clear communication with customers throughout the implementation lifecycle.
Track and manage implementation milestones, testing progress, customer responsiveness, project risks, action items, and projected timelines to support successful customer delivery.
Maintain accurate documentation of customer communications, implementation activities, meeting recaps, project updates, and onboarding progress within CRM and support systems.
Serve as a liaison between customers and internal teams including Sales, Product, Development, and Technical Support to ensure alignment, collaboration, and positive customer outcomes.
Monitor and respond to customer inquiries in a timely manner while delivering a high level of customer service and customer satisfaction.
Gather customer feedback and collaborate with internal stakeholders to support continuous improvement initiatives, customer advocacy efforts, and operational best practices.
Identify potential customer growth opportunities and partner with Sales and leadership to support customer expansion initiatives.
Contribute to the development, refinement, and documentation of onboarding procedures, integration processes, internal knowledge resources, and operational standards.
Demonstrate strong ownership, accountability, responsiveness, collaboration, and follow-through in all customer and team interactions.

Qualifications/Education/Skills

Bachelor's degree from an accredited four-year college or university.
Minimum of 1-3 years of relevant experience; LTL experience required.
Strong communication, presentation, organizational, and customer relationship management skills.
Ability to manage multiple priorities with strong attention to detail in a fast-paced environment.
Experience with customer onboarding, implementations, integrations, or technical support preferred.
Working knowledge of REST or SOAP web services and the ability to interpret XML or JSON messages preferred.
Experience using CRM or similar customer tracking systems.

Competencies

Customer Focus
Problem Solving
Communication Skills
Planning & Organization
Adaptability
Attention to Detail
Dependability

Apply

Vacancy posted 5 days ago

Similar jobs that could be interesting for youBased on the Client Success Partner I in Peachtree City, GA vacancy

Client Relations Manager
$55k - $67k
...Job Description Job Description Client Relations Manager – Front Desk + Patient Growth Location: Peachtree City, GA Job Type: Full-Time, On-Site Pay: $55,000 – $67,000 per year Schedule: Monday–Friday schedule (standard business hours; occasional evening...
Suggested
Full time
Work at office
Local area
Monday to Friday
Afternoon shift
Ageless Mens Health
Peachtree City, GA
15 days ago
Front Desk Supervisor - Peachtree City
$16 per hour
...Orientation or National Origin. The characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to...
Suggested
Full time
Part time
Night shift
Pet Paradise
Sharpsburg, GA
2 days ago
Account Executive
...healthcare facilities. Function as the primary point of contact for clients, addressing their needs and concerns promptly and... ...diverse perspectives to strengthen patient care and organizational success. By embracing diversity and inclusion, we aim to reflect the...
Suggested
Casual work
Work at office
Local area
Afternoon shift
Druid City Vital Care
Peachtree City, GA
21 days ago
Client Service Coordinator
$15.39 - $19.67 per hour
...Client Service Coordinator The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates...
Suggested
Hourly pay
Minimum wage
Full time
Local area
Shift work
Afternoon shift
Banfield Pet Hospital
Newnan, GA
1 day ago
Guest Experience Specialist
Workstream is seeking a Guest Assistant in Fayetteville, Georgia. The role involves serving food, ensuring cleanliness and safety in the serving area, and providing excellent guest service. You will train new assistants and assist in all aspects of the service line operation...
Suggested
Workstream
Fayetteville, GA
5 days ago
Account Manager - State Farm Agent Team Member
...- State Farm Agent Team Member for Daniel Jackson - State Farm Agent, you are vital to our daily business operations and customers success. You will help grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments...
Bank staff
Local area
Flexible hours
Night shift
Weekend work
Daniel Jackson - State Farm Agent
Sharpsburg, GA
2 days ago
Account Manager - State Farm Agent Team Member
$40k - $65k
...- State Farm Agent Team Member for Andrew Gawron - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You...
For contractors
Work at office
Andrew Gawron - State Farm Agent
Peachtree City, GA
1 day ago
Business Insurance Client Account Executive
...Business Insurance Client Account Executive Our not-so-secret sauce. Award-winning, inclusive, top workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 11,000 of the industry's brightest talent drive our efforts...
Work at office
Local area
Night shift
Mercer France
Fayetteville, GA
3 days ago
RN Scheduler/Client Service Coordinator
...Job Description Job Description Specific Requirements of Scheduler/Client Service Coordinator: Must possess strong customer service skills. Must demonstrate excellent oral and written communication skills and the ability to listen effectively Must have...
Work at office
Immediate start
Sanzie HealthCare Services Inc
Fayetteville, GA
7 days ago
Account Executive: Personal Lines
...people protect what matters most? Do you thrive in a fast-paced, client-focused environment? If so, we want YOU to be part of our... ...are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing...
Full time
Temporary work
Work at office
Local area
Monday to Friday
Night shift
Coverage Inc
Tyrone, GA
1 day ago
Senior Account Executive
...Executive, you will be responsible for building the PCS Software client base and procuring new business logos by contacting new... ...and out because you function as a trusted advisor and business partner to our customers. You need to understand not only the PCS product...
Base plus commission
Full time
Temporary work
Immediate start
Remote work
Work from home
PCS Software
Peachtree City, GA
9 hours ago
Bilingual Account Manager
...preferred. Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred Successful track record of meeting sales goals/quotas preferred Excellent communication skills - written, verbal and listening Self-...
Base plus commission
For contractors
Work at office
Immediate start
Staff My Agency
Fayetteville, GA
3 days ago
Account Manager
...organization's policies and applicable laws. Minimum Qualifications (Knowledge, Skills, and Abilities) To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of...
Contract work
Work at office
Southern Cleaning Services Inc
Newnan, GA
5 days ago
Customer Service - Self Storage Manager
$15 per hour
.../mopping interior areas and maintain exterior grounds/curb appeal clean and free of debris. Qualifications Experience : Successful candidates come from a variety of customer service centered sales environments including retail, restaurant, fast food or other service...
Hourly pay
Full time
Weekend work
Public Storage
Fayetteville, GA
10 days ago
Account Executive - Home Health
$5,000 per month
...business administration, Advertising, Marketing, Communications, or a related field or more than 2 years of sales experience Successful experience in business development or healthcare-related role Adoration Home Health and Hospice, an affiliate of BrightSpring...
Full time
Work at office
Flexible hours
BrightSpring Health Services
Fayetteville, GA
2 days ago
Account Executive - Home Health
$5,000 per month
...operational staff to ensure Qualifications Bachelor’s degree in business administration, Advertising, Marketing, Communications, or a related field or more than 2 years of sales experience Successful experience in business development or healthcare-related role...
Full time
Work at office
Flexible hours
BrightSpring Health Services
Fayetteville, GA
29 days ago
Customer Service Manager
Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work...
Oldcastle BuildingEnvelope
Newnan, GA
1 day ago
Marketing Director / Account Manager
...sourced. Harbinger Marketing serves our clients as their outsourced marketing department... ...dollars with our client’s suppliers and other partners. We truly are a full-scale full-scope... ...dedicating the necessary hours for the success of that company. Harbinger designs a...
Full time
Work at office
Local area
Monday to Friday
Harbinger Marketing
Fayetteville, GA
16 days ago
Front Desk Coordinator
Job Description Job Description Join Our Team as a Front Desk Coordinator at Jackson Eye! Are you an organized, friendly, and detail-oriented professional with a passion for providing excellent customer service? Jackson Eye, a trusted eye care provider located in Fairburn...
Work at office
Jackson Eye
Fairburn, GA
a month ago
Account Manager - State Farm Agent Team Member
...their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please...
For contractors
Work at office
Rebecca Davis
Fairburn, GA
1 day ago
Account Manager - State Farm Agent Team Member
$60k - $80k
...- State Farm Agent Team Member for Jake Stanley - State Farm Agent, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You...
For contractors
Work at office
Flexible hours
Jake Stanley - State Farm Agent
Newnan, GA
1 day ago
Client Accounting Manager / Senior Manager
$90k - $105k
...Client Accounting Manager / Senior Manager To Apply Now - email your resume to [email protected] Who: A dedicated accounting professional with 5+ years of experience, capable of leading client accounts and mentoring accounting teams. What: Manage client accounting...
Work at office
Immediate start
NorthPoint Search Group Inc
Newnan, GA
4 days ago
Front Office Manager
Front Office Manager Overview We are seeking an experienced hospitality leader to oversee front office operations and create memorable guest experiences. The manager will drive quality service, manage staff, and maximize profitability. Responsibilities Lead and coach ...
Work at office
Flexible hours
Shift work
Night shift
Ascent Hospitality
Fairburn, GA
3 days ago
Part-Time Front Desk Coordinator (Selling IV Memberships)
...wHydrate Newnan is seeking a Part-Time Front Desk Coordinator to join our growing team! This role is ideal for someone who thrives in a client-facing environment and is confident in both customer service and sales. wHydrate is a medical spa specializing in IV hydration...
Hourly pay
Part time
Flexible hours
Shift work
Whydrate Newnan Llc
Newnan, GA
16 days ago
Account Manager: Commercial Lines Large Accounts (Experienced - minimum 2 years)
...Insurance Advisor Are you someone who thrives on building strong client relationships and keeping things running smoothly? Join our family-owned, independent insurance agency in Tyrone, GA, where your work truly makes a difference. We offer competitive benefits including...
Agency work
Full time
Temporary work
Work experience placement
Monday to Friday
Coverage Inc
Tyrone, GA
a month ago
Account Executive Hospice
$80k - $85k
Amedisys Hospice Liaison Make a difference every day as an Amedisys hospice liaison. Join Amedisys-one of the largest and most trusted home health and hospice companies in the U.S.-where flexibility, purpose and growth come together to help patients heal where they ...
Temporary work
Shift work
Amedisys Inc
Newnan, GA
3 days ago
Part-Time Front Desk Sales Coordinator - Newnan
$16 - $18 per hour
Job Description Job Description Front Desk Sales Coordinator – Part Time Location: Newnan, GA 30265 NOTE : This position is for weekend part-time / fill-in work at multiple locations (McDonough, Fayetteville, and Newnan) A better way to deliver care starts...
Hourly pay
Full time
Part time
Work at office
Immediate start
Weekend work
The Joint Chiropractic
Fayetteville, GA
20 days ago
Senior Account Executive
$55 per hour
...and own the operational and relational infrastructure that keeps client accounts running smoothly. This role sits at the intersection... ...from consistent follow-through. Cross-Functional Coordination: Partner with media planning, strategy, analytics, and creative teams...
Contract work
Local area
Remote work
We Are Rosie
Palmetto, GA
3 days ago
Bookkeeper / Accounting Manager - QuickBooks, Multi-Entity
$105k
Bookkeeper / Accounting Manager – QuickBooks, Multi-Entity To Apply Now - email your resume to ****@*****.*** Who: A growing company is seeking a detail-oriented and experienced Bookkeeper / Accounting Manager. What: Responsible for...
Work at office
Immediate start
NorthPoint Search Group Inc
Newnan, GA
4 days ago
Front Desk Receptionist/ Patient Coordinator
Job Description Job Description - Schedule appointments according to the Appointment Scheduling/ Check-in guidelines, including next year's appointment. Check on-line appointments daily and call back/ text to confirm the appointment day and time, and email IntakeQ paperwork...
A Plus Optique
Fayetteville, GA
27 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Client Success Partner I. Be the first to apply!