Accounts Receivable Specialist, CoStar Group - Richmond, VA

Accounts Receivable Specialist, CoStar Group – Richmond, VA Location: Richmond, VA | In office, Monday – Friday Role Overview At CoStar Group, our finance group centralizes transaction processes, providing accurate reporting, financial resolutions, and proper forecasting analysis. Joining the team offers access to financial specializations, including accounts payable, accounts receivable, cash and asset management, client contracts and billing, and revenue recognition. Key Responsibilities Accountable for improving AR performance through concise AR Aging metrics. Identify and resolve customer issues related to slow pay or non-payment of invoices through pro‑active communication with clients and the sales team. Drive high customer satisfaction, measured by CSAT and NPS, and retention levels through relationship building, professional and courteous communication. Become proficient in understanding company A/R‑Collections life cycle, especially related to root cause analysis and AR aging prevention within a 3‑month time frame. Coordinate and expedite slow or non‑pay accounts at 60‑day thresholds with sales organizations and AR Management for support. Balance portfolio performance with supporting occasional projects and Ad‑hoc reporting requests. Basic Qualifications Bachelor's degree required from an accredited, not‑for‑profit, in‑person college/university. 1+ years of experience in the financial services industry, including roles in consumer and/or commercial collections, accounts payable, billing, cash applications, or customer service within a corporate environment. A track record of commitment to prior employers. Proven ability to actively resolve customer inquiries in a timely manner and high degree of customer service. Ability to work within time deadlines by prioritizing workload and understanding the priority business outcomes. Experience and demonstrated proficiency with Excel that includes the ability to manipulate data, filter and develop basic formulas (pivot tables and V‑lookups). Excellent oral and written communication skills required. Oracle Advanced Collections experience preferred. Experience collaborating and communicating with other internal business partners. Strong focus and attention to detail. Ability to be flexible and adapt to changing situations at a high growth company, especially in the period of month/quarter/year‑end closing. Preferred Qualifications 1+ years of experience in the financial services industry, including roles in consumer and/or commercial collections, accounts payable, billing, cash applications, or customer service within a corporate environment. Accounts Receivable Collections experience. Evidence of strong academic performance in college. Benefits Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug. Life, legal, and supplementary insurance. Virtual and in‑person mental health counseling services for individuals and family. Commuter and parking benefits. 401(K) retirement plan with matching contributions. Employee stock purchase plan. Paid time off. Tuition reimbursement. On‑site fitness center and/or reimbursed fitness center membership costs (location dependent). Access to CoStar Group’s Employee Resource Groups. Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks. Other Information We welcome all qualified candidates who are currently eligible to work full‑time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position. Equal Employment Opportunity CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug‑free workplace and perform pre‑employment substance abuse testing. #J-18808-Ljbffr