Resident Maintenance Manager

Job Description

Job Description

Glacier West is offering an excellent opportunity for a highly motivated and experienced Resident Maintenance Manager, with great technical and people skills, to play a key role at our Glacier West Locations. 

What you’ll be doing
As a Resident Maintenance Manager you will be responsible for overall maintenance of your assigned properties including Edgewood South, Edgewood North, Milton, Fredrickson, and Orting, and will be required to perform routine maintenance tasks to include, but not limited to:

• Unit Maintenance: Conduct regular maintenance of storage units, such as spring, hasp, and seal repair or replacement.
• Facility Maintenance: Address overall facility maintenance such as roof leaks, gutters, downspouts, and siding.
• Groundskeeping: Ensure that your properties’ curb appeal meets our quality standards by managing groundskeeping vendor relationships and assisting with landscaping activities when necessary. 
• Security Systems Maintenance: Inspect and maintain security systems, including surveillance cameras, access gates, fencing, and lighting, to ensure the safety and security of the facility.
• Equipment Maintenance: Perform routine maintenance and repairs on facility equipment, including elevators, doors, and carts, to ensure proper functioning and extend the lifespan of equipment.
• Emergency Response: Respond promptly to emergency maintenance requests, such as access control repairs and property security events, and take appropriate action to minimize disruptions to customers and operations.
• Inventory Management: Maintain inventory of maintenance supplies and equipment, order supplies as needed and ensure that all tools and equipment are properly maintained and stored.
• Assisting other properties: When needed, you may be requested to support other properties to support the overall operational goals.
• Job Development: Continuously learn, utilize, and assist with various workplace applications and tools to expand your individual and the company’s capabilities.
• Fulfill any other duties as assigned job related duties by management based on business needs.

Qualifications

• 3+ years’ experience in facility maintenance, or a related field is required. Self-storage facility experience is a plus. Experience can be learned on the job. 
• Strong mechanical aptitude and problem-solving skills, with the ability to diagnose and troubleshoot maintenance issues effectively.
• Strong attention to detail and a commitment to maintaining high standards of cleanliness and safety throughout the facility.
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers, colleagues, and vendors.
• Proficient in using basic computer skills and technology, including email, smartphone apps, internet browsing, and data entry, with the ability to quickly learn and adapt to new software systems and tools.
• Dependable and self-motivated, with a strong work ethic and the ability to work independently with minimal supervision.
• A Valid driver’s license, reliable mode of transportation, and the ability to travel between different properties on an as-need basis is required.
• Possess a growth mindset and be willing to engage in continuous learning, coaching, and development.
• Available for emergencies outside of normal business hours.
• Must be able to move-in and live at our on-site apartment at the employee rental rate.   

Job Type

• Full-Time
• 40-hours per week
• Emergency on-call as needed
• This is an on-site position and not eligible for remote work.

Benefits and Compensation

• The pay range for this role is $26.00- $29.00  per hour – exact compensation is dependent on the skills and experience of the selected candidate.
• 401(k) with a 4% company match
• Medical, dental, and vision insurance coverages
• Paid Time Off – vacation, sick, paid holidays, and after 1 year of service you receive a paid day-off in the month of your birthday
• Referral Program

Physical Requirements
To successfully perform the essential functions of this job, the employee must be able to:

• Lift, push, and pull up to 100 pounds.
• Walk the properties several times daily, up to 10 miles a day.
• Walk on uneven surfaces and climb several flights of stairs on a regular basis.
• Visually and audibly observe and detect signs of emergency.
• Sit, stand, reach, bend, and stoop for extended periods of time.
• Use standard maintenance equipment.
• Speaking and expressing or exchanging ideas by means of written and spoken word.
• Convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Resident Maintenance Manager Job Description

Who We Are
Glacier West Self Storage is an owner and operator of self-storage facilities in the Pacific Northwest. Our Mission is to provide self-storage space and service to meet the unique needs of each of our customers. We accomplish this by maintaining clean and secure stores, using state-of the-art technology and instilling in our team the overriding goal of satisfying the needs of our clientele. Established in 2019, Glacier West originally oversaw six sites owned by our investors. Since then, we have seen steady growth, and are now operating in 25 different locations.

At Glacier West Self Storage, we’re always looking for enthusiastic problem solvers to join our growing team. If you take satisfaction from helping others and want to work in an environment where you’ll be treated with respect and kindness, we want to meet you. Glacier West Self Storage offers excellent solutions as well as a great work environment rich with cooperation and mutual respect.

Job Summary
As the Resident Maintenance Manager, you'll be a key player on our team with the responsibility of keeping our self-storage facilities in top shape. Your role is crucial in maintaining a safe and welcoming environment for our customers, while also ensuring smooth and efficient facility operations. The role requires strong communication skills, maintenance skills, independent work, and travel within your district, and must live on-site.
The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EEO Statement
Glacier West is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

You must be able to pass a criminal background check and a drug test.

This job description is a guide to expected duties and responsibilities. Additional duties may be assigned. The job description is neither exhaustive nor permanent and may be modified at any time based on business needs.

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