Guest Experience Manager/Spa Receptionist

Benefits Bonus based on performance Company parties Competitive salary Dental insurance Employee discounts Flexible schedule Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Wellness resources Be part of a team that encourages growth, has fun and builds relationships Medical Benefits available — Medical, Dental, Vision, and Life Free Monthly Massages and Facials Team Member Discounts Employee Assistance Program Competitive pay with $1 pay raises every 6 months and quarterly bonuses Responsibilities Greet Guests and Members with warm, welcoming, and positive energy Answer phones with fantastic phone etiquette, including upbeat tone and articulation Maintain a mature temperament Build rapport with Guests and Members while waiting in lobby Schedule appointments, check Guests and Members in and out, and collect payments within our robust software system Present and sell membership programs to new Guests Retain Members by providing an excellent client experience Work efficiently in a fast-paced environment Requirements Must have reliable transportation to commute between all eight of our locations Must have outstanding customer service and problem‑solving skills Must have a positive attitude Must have friendly and professional phone etiquette Must have the ability to objectively receive feedback and integrate it into your work Must have the flexibility to work a non‑traditional schedule Must have the ability to multi‑task Must be very flexible with required shifts, able to work 3–5 shifts per week, including weekends, in a mix of morning and/or evening shifts #J-18808-Ljbffr