Front Desk/Communications Agent - CdA Resort

Front Desk & Communications Operator at The Coeur d'Alene Resort Be the welcoming voice and face of our world-class lakeside destination The Coeur d'Alene Resort is known for its warm hospitality, stunning lake views, and unforgettable guest experiences. We are seeking a dedicated Front Desk & Communications Operator to join our team and provide exceptional service both in person and over the phone. As a dual-position team member, you will be the first point of contact for our guests. Whether checking them in at the front desk, assisting with reservations, or answering calls through our communications system. You'll ensure smooth guest experiences by providing clear information, handling requests efficiently, and maintaining a welcoming environment. Key Responsibilities: Greet and assist guests with check-in, check-out, and inquiries Answer incoming calls promptly and professionally, directing them to the appropriate departments Provide accurate information about resort services, amenities, and local attractions Manage guest reservations and process payments Handle guest requests, concerns, and special accommodations with care Maintain front desk and operator areas in an organized, professional manner Support other departments by relaying messages and coordinating communication Follow all safety, security, and privacy standards What We're Looking For: Previous customer service, front desk, or hospitality experience preferred Strong communication and phone etiquette skills Ability to multitask and stay organized in a fast-paced environment Positive, professional demeanor and team-oriented attitude Proficiency with computers and reservation systems a plus Flexible availability, including evenings, weekends, and holidays Why Join Us: Work in a premier lakeside resort with a supportive, professional team Opportunities for growth and cross-training within the resort Access to employee benefits, discounts, and resort-wide perks Benefits & Compensation Daily Perks: Employee meals Free parking Uniforms provided with in-house laundry service 20% discount at all resort restaurants 10% discount at participating local businesses Free daily cruises (subject to availability) Discounted room and golf rates Health & Wellness: Medical, dental, vision, and life insurance (available to full-time employees after 60 days) Access to an on-site clinic exclusive to resort employees with benefit coverage Flexible reimbursement plan Retirement: 401(k) plan with 50% match up to 4% contribution (eligibility begins at age 21 after 60 days of employment) Paid Time Off: After 6 months: 7 days After 1 year: 10 days After 24 years: 15 days After 5+ years: 20 days Holiday Pay: Time and a half for hours worked on Thanksgiving and Christmas