Senior Product Manager - Clinical Attrition Risk & Engagement

Senior Product Manager - Clinical Attrition Risk & Engagement

Are you looking for a high energy, strategic, and fast-paced position with an impactful and mission-driven company? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes! For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

The Senior Product Manager owns the strategy and execution for an advanced predictive model to evaluate the risk of clinical employees' attrition and engagement. The Senior Product Manager will act as the leader of cross-functional teams consisting of Product, User Experience, and Engineering to deliver against our product strategy. This role is responsible for defining, delivering, and iterating innovative healthcare solutions that address key customer pain points, create business value, and differentiate Relias in the market.

Leading and participating in the development of workforce engagement analytics to support the strategic positioning of Relias solutions in the healthcare market. Influence and align executive stakeholders, sales, marketing, customer success, and engineering on product vision, priorities, and trade-offs. Partners closely with Data Science, Data Engineering and UX to lead the scoring engine, (analytic dashboards, and alerting capabilities). Collaborate and partner with other Relias solutions and third-party vendors to define telemetry requirements and establish robust data contracts. Evaluate partner accelerators that add behavioral signals to the model. Establish signal taxonomy, lineage, and quality monitoring (freshness, completeness, drift). Partner closely with Data Science on Model Development & Design, leakage prevention, calibration, bias checks, and ongoing model retraining. Define evaluation plans and thresholds, publish model cards and change logs, communicate implications and limitations to stakeholders. Build trust and credibility by balancing customer needs, business goals, and technical feasibility. Leveraging market sizing (TAM, SAM) and competitive analysis to identify high-value opportunities and use financial models to support investment decisions. Formulating and testing hypotheses using customer insights, data analysis, and experimentation to drive decision-making. Lead the discovery process through qualitative and quantitative research to understand customer needs, opportunities, and pain points Establishing and tracking key business and product metrics such as retention, activation, engagement, and revenue impact. Analyzing metrics and trends for insights. Working closely with engineering and UX teams to break down complex problems into iterative solutions and development milestones, balancing short-term execution with long-term strategy Providing business and market context to the development team Defining clear, measurable outcomes and ensuring alignment across cross-functional teams Defining and refining detailed requirements, user stories, and acceptance criteria that ensure clarity and execution alignment Driving sprint planning, backlog prioritization, and stakeholder alignment to ensure on-time, high-quality delivery Facilitating and performing demos for both technical and business stakeholders Creating product documentation including release notes, FAQ's and Launch Briefs Partner with Marketing, Sales, and Customer Success to develop commercialization strategies for Relias products, features, and acquisition migrations, ensuring strong adoption and positioning. Define release criteria, instrumentation plans, and success metrics to ensure product quality and measurable impact. Conduct post-launch analysis and iteration cycles to continuously improve the product based on real-world performance. Defining and improving product management best practices for Relias, mentoring teammates Other duties as assigned.

Track record delivering analytics/ML-informed products in workforce/HCM or clinical operations. Data & ML literacy; hypothesis-driven experimentation. Experience integrating HRIS, scheduling, LMS and Compliance systems Proven ability to deliver solutions to business problems, assessing risks and data to inform prioritization. Proven ability to engage with engineers, designers, and company leaders in a constructive and collaborative relationship. Experience with agile development process, User Experience, and customer discovery Experience with feature and business planning and go to market of new products Understanding of business requirements of internal functions like sales, engineering and marketing Understanding of contemporary technologies and their applicability to solve healthcare business problems Can-do attitude with ability to get things done under minimal supervision and drive results across cross functional teams Strong written and verbal communication skills, solid presentation skills, and proven ability to run effective meetings Very strong interpersonal skills with a demonstrated ability to achieve results through influence Ability to evaluate and prioritize Generative AI use cases based on GenAI capabilities and limitations, aligned with user needs and platform strategy 9+ years of experience in product management in SaaS and/or healthcare industry Bachelor's Degree IT WOULD BE IDEAL IF YOU HAVE: Degree in computer science, technical discipline, or healthcare specialty

In office requirement: Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters (close to the Raleigh/Durham airport) approximately 30 days/quarter.