Behavioral Health Case Manager

Administrative Regular Full Time Administrative Panama City Medical Annex, Panama City, FL, US

We are hiring a Behavioral Case Manager to join our Behavior Health team.

At PanCare of Florida, our mission is to bring quality healthcare to underserved communities. We believe that compassionate, dedicated healthcare professionals are essential to fulfilling this promise. As a Behavioral Case Manager, you will be responsible for overseeing the coordination of care for individuals with behavioral health conditions, working with a multidisciplinary team to review referrals, coordinate appointments, and support patient practice management. This role involves collaborating with healthcare providers, family members, and community resources to enhance the overall well-being of the patients they serve.

This position is in Panama City, Florida.

Your responsibilities include the following:

• Serve as the primary point of contact for patients, coordinating care across multiple providers, including therapists, physicians, and community services
• Advocate on behalf of patients to ensure they receive timely, appropriate care, and represent their needs and concerns with healthcare providers, insurers, and other relevant parties
• Connect patients to necessary resources, such as therapy, support groups, financial assistance, and housing, ensuring they have the tools needed for their recovery
• Provide emotional support, education, and guidance to patients and their families, helping them understand behavioral health conditions, treatment options, and coping strategies
• Maintain accurate, detailed, and up-to-date records on patients' cases, including appointment conditions, demographic updates, communication with providers, and any changes in status
• Provide connection with providers to offer crisis intervention and stabilization support when needed, ensuring the safety and well-being of the patient during emergency situations
• Collaborate with community-based organizations and resources, ensuring that patients are connected to services that complement their treatment plans

Required Qualifications:

• At least 1 year ofexperience in practice support in behavioral health settings
• Understandingof behavioral health conditions and treatment methods
• Strong communication skills, including both verbal and written

Preferred Qualifications

• At least 3 years of experience in practice support in behavioral health settings, with experience in mental health or substance abuse
• Basic Life Support
• Crisis Intervention training

• PanCare provides a comprehensive benefits package to include medical, dental, and vision insurance.
• In addition, to health coverage, we offer 14 paid holidays and 3 weeks of paid vacation per year.
• Employees are also eligible to participate in our 403(b) plan with a 6% employer match and 3% base employer contribution.

Join PanCare of Florida and be part of a dedicated team that is committed to delivering high-quality healthcare to our communities. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients. If you're ready to take the next step in your career and contribute to our mission, Together, we can continue to improve patient outcomes and build healthier communities.

PanCare of Florida is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences.