Student Enrollment Advisor

Position Summary

The Student Enrollment Advisor is a key member of the admissions team, serving as a trusted guide to prospective students and their families throughout the enrollment process, from initial inquiry through orientation. This position serves as a primary point of contact for prospective students, helping them explore educational opportunities, determine program fit, and make informed decisions about their educational goals. This role is best suited for individuals who build rapport easily, communicate effectively with diverse populations, and demonstrate professionalism, integrity, and sound judgment when advising students pursuing higher education.

Responsibilities

• Respond to inquiries from phone, email, web, and in-person contacts in a timely and engaging manner
• Build rapport with prospective students by clearly communicating program information and answering questions
• Schedule and manage applicant meetings and appointments in the student information system and other CRM systems
• Conduct consultative interviews to understand applicant goals and align them with appropriate programs
• Provide accurate guidance so applicants can make well-informed enrollment decisions
• Share promotional materials and outcome information in alignment with school policies
• Coordinate admissions assessments and assist applicants with next steps, including orientation
• Maintain complete and accurate admissions records in the school's systems
• Monitor progress of new students through the first weeks of classes in coordination with Student Services
• Meet performance goals related to student engagement, service quality, enrollment activity, and reporting
• Attend team meetings and represent the institution at selected school events and activities
• Contribute to a positive educational environment rooted in integrity, accountability, professionalism, and teamwork
• Perform additional duties as assigned to support departmental success

Qualifications

• Associate's degree from an accredited college. Bachelor's preferred. Equivalent professional experience considered.
• 2+ years of experience in admissions, customer service, outreach, or related roles
• Excellent interpersonal and communication skills
• Strong organizational skills with attention to detail
• Proficiency with web-based applications and business software
• Demonstrated professionalism, respect, and integrity with students, families, and colleagues
• Ability to learn quickly and adapt in a student-centered environment
• Proven ability to engage with diverse populations and maintain confidentiality
• Strong ethical judgment in advising decisions

Work Schedule

This position is a full-time (40 hours/week) onsite position with a work schedule Mon-Thu, 10am-7pm, and Fri 9am-6pm (except holidays).

Benefits

Following a successful introductory period, SCIT offers the following benefits:

• Paid Sick Leave: 40 hours per calendar year.
• Paid Vacation: 40 hours in the first year; 80 hours annually from the second year onward, accrued each term.
• Paid Holidays: 8 paid holidays per calendar year.
• Health Insurance: PPO and HMO plan options with a portion of monthly premiums ($400/month) covered by SCIT.
• 401(k): Eligible to participate after one year of employment and 1,000 hours of service.