Field Service Engineer - Medical & Research X-Ray Systems

Field Service Engineer

Our client, Xstrahl, is a global leader in the design and manufacture of Superficial Orthovoltage Medical X-ray Systems used in the treatment of cancers and dermatological disorders, with expertise extending to advanced X-ray systems for pre-clinical radiation biology research. With manufacturing facilities in the United States and the United Kingdom, an international network of distributors, and more than 800 systems in the field. Xstrahl is at the forefront of medical and scientific advancement, and its customers depend on it long after the sale closes.

About the Role

We're growing our service team and hiring Field Service Engineers. You'll install, maintain, calibrate, troubleshoot, and repair Xstrahl radiation therapy and research X-ray systems at customer sites in the US and abroad. Your job is to keep the equipment our customers rely on running safely and reliably.

If you enjoy hands-on technical work, solving problems on-site and working directly with clinicians and researchers, this role lets your work directly support cancer treatment and scientific research.

What You'll Do

Installations

• Install customer systems, including handover and acceptance testing, following our Quality Management System (QMS)
• Plan installation schedules with customers and internal teams to minimize downtime
• Complete installations on schedule and on budget, with all documentation signed off

Maintenance & Repair

• Perform preventive and corrective maintenance on therapy and research cabinet systems
• Diagnose malfunctions and carry out repairs, part replacements, and adjustments
• Provide prompt, professional engineering support to customers worldwide
• Keep accurate service records and reports

Technical Support

• Support the Technical Support team with inbound tickets and phone and remote troubleshooting
• Work with the support team to resolve complex technical issues and close tickets promptly
• Reach out to customers as part of our customer satisfaction (NPS) program
• Share customer feedback and help drive improvements through our CAPA process

What We're Looking For

• Bachelor's degree in biomedical, Electrical, Electronics or Mechanical Engineering or a related field, or equivalent hands-on experience
• Experience servicing complex medical devices or high-voltage electromechanical systems (3+ years preferred; radiation therapy or X-ray experience is a big plus)
• Understanding of electrical, RF, vacuum, and control systems, and embedded software
• Ability to read electrical schematics and technical documentation
• Willingness to travel domestically and internationally up to 75% of the time and work flexible hours, including emergency support
• Valid driver's license

Don't meet every requirement? If you have strong electrical and mechanical aptitude from field service, biomedical equipment, electronics repair, or military technical roles, we'd still like to hear from you.

Nice to Have

• Radiation safety certification or training
• Experience in a regulated medical device environment (FDA/ISO 13485)

Who Thrives Here

• Strong analytical and problem-solving skills
• Clear communicator who's comfortable working directly with customers
• Close attention to detail and commitment to safety and quality
• Able to work independently and stay calm under pressure

Physical Requirements & Work Environment

• Sitting, standing, and walking
• Occasionally lifting 2530 lbs
• Working in tight spaces, with bending and twisting
• Long hours when needed

Reasonable accommodations are available for individuals with disabilities.

Xstrahl, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.