Patient Account Representative

Job Location: HB Family Health – Hattiesburg, MS 39401 The Patient Account Representative coordinates all patient and insurance billing accounts for all SeMRHI facilities. While serving as a team member, demonstrates knowledge and skills to appropriately communicate and interact with the staff, patients, families, and visitors of all age groups while being sensitive to their cultural and religious beliefs. Job Responsibilities Contact patients regarding outstanding balances. Establish payment plans to help patients manage payment of bills Refer delinquent accounts to the Patient Account Supervisor Send request for rebills to the Billing Manager Can look at a patients account and tell when adjustments need to be made Respond to patient billing and statement inquiries Verify insurance information Maintain patient’s privacy and confidentiality at all times Understand the process of working Accounts Receivable Verify the accuracy of insurance information on all patients Check the website for patient eligibility status Document all correspondence in the Practice Management System Verify collection of payment at the time of service Verify patient account balances before collections are mailed Responds to emails in a timely manner Demonstrate the ability to accept and convey constructive criticism Handle all business in a confidential manner Adhere to the organizations policy and procedures Demonstrate an ability to work as a member of the PAR team Demonstrate positive personal attributes such as honesty, integrity and professionalism in all aspects of the job Check voicemail daily Return missed calls in a timely manner Investigate collection letters which are returned with insufficient addresses Maintains prompt and regular attendance Verify timecard at the end of each pay period Performs related work, as assigned Completes the required IT/Security trainings prior to the deadline Qualifications High school diploma or GED. Must have previous experience in Medical Office or related field. Excellent computer skills required Ability to communicate in English and excellent verbal and written communication skills Organizational and planning skills to prioritize work, handle multiple tasks simultaneously and take initiative Detail-oriented Works independently with little direct supervision Interacts with difficult individuals while maintaining composure Able to work cooperatively as a member of a team Able to work under stress in a fast-paced environment Physical and Other Requirements Must be able to pass a criminal background check, drug screen and physical assessment. Must be willing to do local and out-of-state travel. Must be able to sit, stand, or walk for long periods of time. Must be able to lift a minimum of 10 lbs. routinely. #J-18808-Ljbffr