IT Trainer / Instructional Design Specialist

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Department of Child Services:

Join a group of passionate, dedicated public servants to support one of Indiana’s most critical missions!

The Department of Child Services helps children who are victims of abuse or neglect and strengthens families through services that focus on family support and preservation. We pursue permanency for children and families through reunification, guardianship, and adoption. Our services also encompass foster care, child support, and transitional support for those adjusting to adulthood. Our culture is built upon our  MVP  foundation:

Mission : Champion Indiana’s future by protecting children and strengthening families with compassion and determination.

Vision : Every child in Indiana thrives in a safe, loving, forever home.

Purpose : Ignite hope. Cultivate joy.

Role Overview:

The IT Trainer / Instructional Design Specialist collaborates with business, technical, and program teams to design and deliver training that strengthens staff skills in using child welfare information systems, reporting tools, and digital communication platforms. You will create clear, user‑friendly materials such as job aids, guides, videos, and e‑learning modules, and provide virtual training for system updates and policy changes. 

Top skills for this role are:

• Instructional Design & Training Delivery: Ability to create effective learning experiences, develop clear materials, and deliver engaging virtual and in‑person training utilizing software such as Articulate and Camtasia.
• Systems & Workflow Expertise: Strong understanding of Child Welfare agency information systems, digital tools, and child welfare operational processes to serve as a knowledgeable guide and subject matter expert.
• Communication & Consultation Skills: S omeone who is positive, enthusiastic and a team-oriented professional who is passionate about making learning a positive experience. This person should possess the ability to explain complex concepts simply, assess needs across diverse roles, and collaborate with leadership, IT, and frontline staff to improve user experience and practice consistency.

This is an onsite role in the central DCS offices at the Indiana Government Center in Indianapolis, Indiana.

Salary:

The salary for this position traditionally starts at $70,122.00 but may be commensurate with education and work experience. Use our to view the total compensation package.

A Day in the Life:

Responsibilities include:

• Partner with business and technical teams to develop and implement training programs that improve staff proficiency in data entry in our child welfare agency information systems, reporting tools, and digital communication platforms.
• Create user‑friendly training materials including job aids, quick reference guides, videos, and e-learning modules.
• Deliver virtual training for system updates, policy changes, and new initiatives.
• Evaluate training effectiveness, identify gaps, and drive continuous improvement.
• Serve as a subject matter expert on technology‑supported practice, consulting with managers and frontline teams.
• Partner with IT, program leadership, and user support teams to streamline processes and enhance the user experience.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Thorough knowledge of the organization's business systems and commercial business applications.
• Thorough knowledge of technical problems and solutions as they relate to the current and future business environment.
• Advanced knowledge of the application of software engineering process tools.
• Advanced knowledge of project management theories and practices and the ability to apply that knowledge.
• Thorough knowledge of fundamental concepts, system design, relationships between various elements of the overall solution.
• Ability to comprehend and translate business systems or application requirements in a meaningful and functional manner.
• Ability to apply system development methodologies to oversee systems modifications and initiatives.
• Ability to use logic and critical thinking to address issues efficiently and effectively.
• Ability to understand the implications of new information for both current and future problem-solving and decision-making.
• Working knowledge of the application of software development methodologies.
• Familiarity with using and interpreting data structures and relationships.
• Ability to understand how change management methodology aligns with and enhances project management and implementation.
• Ability to delegate work, set clear direction, and manage workflow.
• Ability to effectively give feedback, provide guidance or corrective action, coach, and develop employee skillsets.
• Ability to lead, encourage and influence others to perform.
• Effectively communicate both orally and in writing.
• Ability to perform essential functions with or without reasonable accommodation.

A degree is not required. However, at least 5+ years of experience applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes: 

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
  • Combined 180 hours of paid vacation, personal, and sick leave time off
  • 12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

   

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at View email address on us.fitly.work .