Realtime WFM Analyst - Onsite Scheduling & Forecasting
TP
Teleperformance in Warren, MI is seeking a Workforce Management Analyst to optimize staffing, forecasting and scheduling for a 24x7 contact center environment. The role requires analyzing transaction volumes, AHT, and adherence, while driving improvements across multiple centers. You will work with cross-functional teams to implement changes, monitor KPIs, and communicate with supplier partners to ensure schedule adherence. This is an in-office role with a focus on data-driven decision making. #J-18808-Ljbffr TP
Vacancy posted 1 day ago
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