Onsite Real-Time Workforce Management Analyst
Teleperformance USA
Teleperformance USA in Warren, MI is seeking a Workforce Management Analyst to oversee real-time scheduling, occupancy, and agent adherence in a 100% onsite environment. The role requires open availability for adaptive scheduling, starting on third shift (11 pm to 7 am ET). You will monitor thresholds, communicate with operations, recruit overtime, generate alerts, and prepare client and leadership reports. A background in Excel and strong communication are essential for success. #J-18808-Ljbffr Teleperformance USA
Vacancy posted 3 hours ago
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