Service Associate (Part-Time or Seasonal)

Service AssociateFor over 55 years, Mackey's has been Connecticut's trusted partner in helping families care for what matters most—their homes, pets, and farms. As a Service Associate, you'll be the vital connection between our customers and the solutions they need to succeed, whether they're caring for beloved pets, nurturing their gardens, or managing their farms.Every interaction you have shapes a customer's experience and success. You'll help a farmer find the right feed for their livestock, guide a pet owner to the perfect nutrition for their companion, or assist a gardener in selecting plants that will flourish in their yard. Your expertise and genuine care directly contribute to the health and happiness of families throughout Connecticut.What You'll Accomplish:Provide exceptional customer service that reflects our commitment to integrity and excellencePartner with our collaborative team to create outstanding retail experiences through merchandising, stocking, and store maintenanceDevelop deep product knowledge to become a trusted advisor for customers' pet, farm, and garden needsHandle transactions with precision and accountability, managing everything from small purchases to large agricultural ordersSolve problems resourcefully, turning challenges into opportunities for customer satisfactionLead by example in supporting teammates and maintaining our inclusive, growth-oriented cultureWhy This Role MattersYou're not just selling products—you're supporting life. The pet food you recommend nourishes a family's beloved companion. The garden supplies you suggest help create spaces where families gather. The agricultural products you provide sustain local farms that feed our community. Your work has meaning that extends far beyond the transaction.What Makes Mackey's Special:Growth-Focused: We invest in your development as we expand our operations and innovationsIntegrity-Driven: Every customer interaction is guided by honesty and genuine careTeam-Centered: We succeed together through collaboration and mutual supportTrust-Building: You'll develop lasting relationships with customers who depend on your expertiseAccountability-Based: Take ownership of customer success and continuous improvementFlexible Opportunities: We offer both part-time and seasonal positions designed to fit your lifestyle while providing meaningful work in a supportive environment.RequirementsEssential Qualifications:Must be 18 years or olderSelf-motivated with genuine passion for helping people succeedStrong problem-solving abilities with resourceful approach to challengesExcellent communication skills—ability to speak and write clearly with empathy and respectOrganization and prioritization skills to manage multiple tasks and customer requestsPhysical capability to handle products weighing 5-60 lbs with active movement including reaching, bending, and liftingProficiency with Google Workspace and Microsoft Office ApplicationsCommitment to teamwork and inclusive approach with customers and colleaguesLeadership Qualities We Value:Leading by example in customer service excellenceSupporting teammates' success and developmentTaking initiative to learn about products and processesMaintaining accountability for results and customer satisfactionPreferred Experience:Customer service or retail experience, particularly in service-focused environmentsCashier or point-of-sale experience with cash handling responsibilitiesExperience in agricultural, pet, or garden retail sectorsBackground in team leadership or project managementComfort handling large transactions and various payment methodsCore Values Alignment: We seek team members who naturally demonstrate:Integrity: Honest, transparent interactions with every customerGrowth Mindset: Eagerness to learn about products, processes, and customer needsTeamwork: Collaborative spirit that elevates the entire teamAccountability: Ownership of customer outcomes and personal developmentTrust: Building reliable relationships through consistent, caring serviceWhat We Offer:Part-time and seasonal scheduling optionsCompetitive compensation with growth opportunitiesComprehensive training in products and customer service excellenceEmployee discounts on quality pet, farm, and garden suppliesSupportive team environment where your voice and ideas matterOpportunity to develop expertise in growing agricultural and pet care marketsThe satisfaction of meaningful work that directly impacts your communityWork Environment: Our retail environment is dynamic and engaging, requiring continuous interaction with customers and teammates. You'll work in varying seasonal conditions with diverse product offerings, spending extended periods standing or walking between breaks. The fast-paced nature keeps you engaged while building relationships with customers who return because they trust your expertise.Ready to Grow With Us?If you're looking for more than just a part-time job—if you want to be part of a mission-driven team that values growth, integrity, and genuine customer care—we want to meet you. Join us in continuing the Mackey's tradition of excellence while building valuable skills and relationships.At Mackey's, we don't just grow as a business—we grow as individuals, as a team, and as a community resource.Apply Today: Discover why working at Mackey's means being part of something bigger than yourself.Mackey's is an equal opportunity employer committed to diversity and inclusion in the workplace.