Program Manager

Responsibilities & Qualifications

RESPONSIBILITIES

Provide management oversight of team or support on the following systems/technologies (but not limited to)

• Full control and responsible for performance on requirements

• Responsible for personnel management on program

• Demonstrate IT experience within past 3 years of similar size/scope

• Experience in supervising large IT service contracts

• Experience in management of system modernization projects

• Collaboration with customers, partners, and other stakeholders

• Experience in cost control and management of technical and financial reports (weekly/monthly)

We are going after 2 Functional Categories and need a Program Manager for both:

FC4 – Infrastructure, Network, Telecommunication, Tier 2/3 system administration/engineering services

• Network or Telecom

FC5 – Enterprise Service Desk, Tiers 0/1/2 support services, end-user support, Desktop services to include, but not limited to Asset Management

• Service Desk

REQUIRED QUALIFICATIONS

• Minimum Bachelor’s degree in related field; preferred Master’s degree in IT or MBA

• Proven experience managing large enterprise IT contracts

• Minimum 10 years of experience

• ITIL and PMP certifications (current); prefer CSM

• U.S. Citizen; minimum of SECRET clearance (and clearable to TOP SECRET)

Overview

We are seeking a Program Manager to join and lead our Federal team.

We provide a business forward focused agency-wide IT support services, with support for all end-user IT services to include, but not limited to service desk, user support, system and network administration and engineering services.

TekSynap, a “Fast 50” technology company in the Washington DC area that offers technology solutions to federal, state and local government agencies. We offer our full-time employees a competitive benefits package to include health, dental,

vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.

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The safety and health of our employees is of the utmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here .

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Additional Job Information

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Location: Washington, D.C.

• Type of Environment: Hybrid

• Noise level: Medium

• Work schedule: Schedule is day shift Monday – Friday. May be requested to work evenings and weekends to meet program and contract needs.

• Amount of Travel: 10%

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

WORK AUTHORIZATION/SECURITY CLEARANCE

Citizenship: Must be a U.S. Citizen

Clearance requirement: minimum of SECRET clearance (and clearable to TOP SECRET)

WAGE INFORMATION

Target salary range: $48,000 - $125,000.The salary range displayed is an estimate only and is not a guarantee of compensation or salary and will be determined on several factors regarding the individual’s particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.

OTHER INFORMATION

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.

Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements.

EQUAL EMPLOYMENT OPPORTUNITY

In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.

TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact View email address on click.appcast.io for assistance.

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Job Locations US-DC-Washington

ID 2023-5001

Category Information Technology

Type Regular Full-Time