Senior Systems Configuration Analyst

Company Federal Reserve Bank of Boston Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire® Funds and Securities, the National Settlement Service (NSS), FedCash®1, FedACH®, Check Services, and the FedNow® Service. FRFS operates as a fully integrated organization with groups dedicated to customer experience, operations, technology, product and customer/industry management, enterprise services, payments system improvement, and one focused on the ongoing growth and development of the FedNow instant payment service. Our strategy defines our future direction, seeking to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of FRFS customers across the United States. Through our Enterprise structure, we strive to meet the needs of the marketplace for new products and services with speed and agility, seek to provide a robust and unified customer experience, and work to create career growth opportunities for FRFS staff. The FRFS Enterprise operates with a customer‑first mindset, comprised of team members seeking to do the best work of their careers in pursuit of our important central bank mission. This position is responsible for business application configuration, setup, maintenance, testing, analysis and troubleshooting in support of a comprehensive suite of FRFS products, including Fedwire Funds and Securities. The Sr. Systems Configuration Analyst demonstrates advanced understanding of business application systems supporting multiple Federal Reserve’s financial services offerings, the setup of routine to complex processing and accounting relationships for thousands of financial institutions within these systems in order to properly process and settle financial transactions, provides complex operational and technical support, and is a primary resource for troubleshooting or solving complex application and operational problems. Key Responsibilities Independently coordinates and performs business application configuration, setup, maintenance, testing, analysis and troubleshooting in various Federal Reserve systems which may include accounting and settlement agreements, correspondent/respondent relationship agreements, mergers, retired and failed financial institutions for Fedwire Funds and Securities payment services. This involves performing due diligence, business application systems research and analysis, processing, accounting and settlement configuration and testing, internal and external stakeholder follow‑up, hosting conference calls to analyze, complete, verify and confirm requested application and accounting system configuration changes in all applicable systems. Serves as a primary point of contact for the customer and internal stakeholders, addressing inquiries and providing timely support throughout the process. Collaborates with customers to understand their requirements and objectives. May serve as lead on special projects or assignments that require advanced analytical and/or project management skills and technical acumen. Must be able to meet established service level agreements and quality measures. Troubleshoots to resolve complex issues related to customer setup. This includes researching and documenting the issue, evaluating the severity, determining, and facilitating corrective action, and understanding if escalation to a responding department is required. Responds to Depository Institution (DI) cyber incidents, serves as the subject matter expert and is responsible for providing important details regarding the financial institution processing and settlement relationship configuration and executing any necessary actions to disable or restore services as instructed if necessary. Incidents can occur at any hour on any day and may require the specialist to be called upon outside of normal business hours. Troubleshoots to resolve connectivity issues, file formatting issues, and set up. Collaborates with internal stakeholders to troubleshoot and resolve issues. Provides coaching and guidance to less experienced staff, administers cross‑training and develops training plans and materials. Provides consultation and/or training to other internal stakeholders as needed to support customers. Participates in or leads various projects or workgroups to collaborate on improvement initiatives, including hosting meetings, developing agendas, creating presentations, documenting business requirements, complying with procedures and processes, and conducting user acceptance testing as needed. Also maintains department procedures to ensure they are updated as processes change and new automation or tools are tested and implemented. Assists with the coordination and provides technical guidance and support for critical testing activities, such as Business Continuity, Protracted Outage Industry Testing, Operational Readiness, Contingency, operational or application conversions/enhancements, etc. Includes phone support for customers during the test, performing system updates in the test environment for customer profiles, obtaining attestations from customers, escalating customer and technical issues, and serving as the intermediary between customers and other internal stakeholders to report issues and provide status updates. Education and Experience Education: Bachelor’s Degree or Experience Experience: Five to Eight years preferred Functional Knowledge Preferences Advanced Customer Service skills Operational efficiencies and improvements Advanced knowledge of Business process and procedures Business application systems configuration, testing and analysis Excellent multi‑tasking and communication (written and verbal) skills Excellent organizational skills and attention to detail with a proactive approach to problem solving Technical Skills Intermediate to Advanced proficiency with Microsoft Office Applications Strong technical aptitude for innovation and continuous development to learn, test, and implement new tools, technologies, and methodologies Research and analysis capabilities of a complex nature Application of risk management policies and practices Intermediate to Advanced in Payments operations and business application systems, e.g., Local Customer Directory (LCD) for Funds and Securities, Account Management Information Systems (AMI), FedLine, FedPayments Manager (FPM) Intermediate to Advanced in Payment Services (e.g., Fedwire Funds and Securities, FedNow) Project management skills and ability to manage projects effectively The salary range for this position is $72,300 - $90,400 - $108,500. The position and job description posted is for a Senior level; however, candidates may be considered at the Lead level based on the extent of their experience. The Federal Reserve System is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service. #J-18808-Ljbffr Federal Reserve Bank of Boston