Store Leader - Staten Island Mall

Warby Parker is looking for a motivated Store Leader to play an integral part in laying the foundation for our growing retail business. In this role you will build and lead a team of service-minded managers, opticians, and advisors to execute processes and create amazing customer experiences. You will steer the team toward meeting financial targets and delivering exceptional service. What you'll do Represent and communicate Warby Parker’s values and philosophy to customers and team members Execute and improve all operational activities to meet the store’s financial targets and customer experience goals Consistently follow company-wide processes to maintain brand consistency Manage daily scheduling and payroll for the entire store team Coordinate store events with the Marketing team Implement existing procedures and create new ones to protect inventory and assets Enforce risk management and safety protocols Recruit, onboard, and provide ongoing training and development to build an engaged, high-performing team Lead biannual performance and development reviews for each store team member Live and breathe Warby Parker’s core values to exemplify great service Create an inclusive workplace culture by treating all teammates and customers with respect Attend company leadership trainings, including the annual Store Leader Summit Who you are Backed by 3+ years in a management role at a complex customer-focused retailer, and an established top performer Able to build, coach, and retain a high-performing team that meets sales, operational, and financial goals Clear, honest, and empathetic communicator who can make tough decisions Organized, entrepreneurial go-getter unafraid of taking calculated risks to deliver results Collaborative with strong interpersonal skills Resourceful problem-solver and out-of-the-box thinker when faced with challenges Curious and willing to question how things are done and how they could be better Inspiring by promoting the vision and purpose in a compelling way Highly interested in business, technology, and fashion Ready to bring fun to the workplace and willing to put in long hours when required Passionate about providing outstanding service Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE) Benefits (Full-Time) Health, vision, and dental insurance Life and AD&D Insurance Paid sick leave Paid Holidays Vacation days per year Retirement savings plan (401(k)) Parental leave (non-birthing parents included) Short-term disability Employee Stock Purchase Plan Employee Assistance Program (EAP) Bereavement Support Optical Education Reimbursement Free eyewear And more (just ask!) Benefits (Part-Time) Employee Assistance Program (EAP) Employee Stock Purchase Plan Free eyewear Paid sick leave And more (just ask!) EEO & Compliance Warby Parker will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. #J-18808-Ljbffr Warby Parker