Full-Time Front Desk/Leasing Consultant

Full-Time Front Desk/Leasing Consultant

The Front Desk/Leasing Consultant supports the Property Manager and Assistant Manager in the daily operations of multiple assigned properties to ensure the financial performance and overall success of the buildings and/or apartment communities. Key responsibilities include:

Leasing & Sales Performance

• Conduct property tours and present floorplans effectively.
• Master phone techniques, closing skills, and follow-up procedures.
• Process rental applications and complete accurate verifications per rental criteria.
• Assist with lease renewals and ensure execution of renewal documents.
• Complete weekly leasing status reports.
• Conduct accurate market surveys including pricing, concessions, and competition analysis.

Resident Relations & Customer Experience

• Answer phone calls, emails, and respond to inquiries promptly.
• Assist current residents with requests and follow up to ensure resolution.
• Explain community policies during move-in.
• Plan and execute resident social events.
• Communicate clearly regarding work orders and delays.

Marketing & Outreach

• Support property marketing initiatives including outreach efforts and promotions.
• Prepare newsletters, flyers, social media posts, and email/text campaigns.
• Ensure tour path, show units, signage, and curb appeal are presentation-ready daily.

Move-In & Move-Out Administration

• Prepare and audit move-in files ensuring all required documentation and signatures.
• Complete move-in procedures in management software accurately.
• Conduct move-out inspections, accept keys, assess charges, and document with photos and notes.

Administrative & Office Management

• Maintain organized lease files and invoices.
• Manage and track work orders with proper documentation and follow-up.
• Ensure accurate data entry in management software (Yardi preferred).
• Complete assigned reports and administrative projects timely.
• Maintain professional office appearance and personal presentation standards.

Other Projects and Duties

• Complete additional projects assigned by the Senior Leadership or Regional Supervisor as the business needs may arise.

Key Accountabilities

• Achieve leasing and occupancy goals.
• Conduct regular market surveys to ensure rental rates remain competitive and aligned with current market conditions.
• Deliver exceptional customer service to residents and prospects.
• Ensure accurate and compliant lease documentation and file management.
• Support marketing initiatives to drive qualified traffic.
• Maintain organized administrative systems and reporting accuracy.
• Consistently meets or exceeds occupancy targets, leasing goals, and customer satisfaction standards.

Career Progression

The Leasing Consultant role serves as a foundational position within property management, offering opportunities for growth based on performance, leadership capability, and operational proficiency.

Potential Career Path:

• Leasing Manager at a Larger Property
• Assistant Property Manager
• Property Manager
• Regional Support or Corporate Roles

Position Requirements

Core Competencies

• Sales & Closing Skills - Ability to build rapport, overcome objections, and confidently guide prospects through the leasing process to secure signed leases.
• Customer Service Orientation - Demonstrates responsiveness, empathy, and a commitment to delivering a positive experience for residents and prospects.
• Communication (Verbal & Written) - Communicates clearly and professionally in person, over the phone, and in written correspondence.
• Attention to Detail - Ensures accuracy in lease documentation, data entry, reporting, and compliance requirements.
• Organizational Skills - Maintains orderly files, schedules, and administrative systems to support efficient office operations.
• Time Management - Effectively prioritizes tasks and manages multiple responsibilities in a fast-paced environment.
• Problem Solving - Identifies issues quickly and implements practical solutions while maintaining professionalism.
• Professionalism - Maintains appropriate appearance, conduct, and ethical standards consistent with company values.
• Market Awareness - Understands local market trends, competitor pricing, and amenities to position the property competitively.
• Technology Proficiency - Utilizes property management software and office systems efficiently to ensure accurate and timely processing.

Education and/or Experience

• High school diploma or GED equivalent
• Preferred Property Management experience
• Leasing experience is property management is a plus

Computer, Technical & Equipment Skills

• Proficient in personal computer skills and business-related software including Microsoft office products and use of e-mail
• Excellent Communication Skills, both written and verbal
• Experience with Property Management Software

Work Environment

• Close vision (clear vision at 20 inches or less) Viewing Computer Screen
• Wet or humid conditions (non-weather): none
• Work near moving mechanical parts: 1/3 2/3
• Work in high, precarious places: under 1/3
• Fumes or airborne particles: under 1/3
• Toxic or caustic chemicals: under 1/3
• Outdoor weather conditions: over 2/3
• Extreme cold (non-weather): under 1/3
• Extreme heat (non-weather): under 1/3
• Risk of electrical shock: under 1/3
• Risk of Radiation: none
• Work with explosives: none
• Vibration: none

Physical Demands

• Stand: 1/3 2/3
• Sit: under 1/3 2/3
• Walk: over 2/3
• Use hands to finger, handle, or feel: over 2/3
• Reach with hands and arms: 1/3 2/3
• Climb or balance: under 1/3
• Stoop, kneel, crouch, or crawl: under 1/3
• Talk or hear: over 2/3

Lifting or Force Exerted

• Up to 10 pounds: 1/3 2/3
• Up to 25 pounds: 1/3 2/3
• Up to 50 pounds: none
• Up to 100 pounds: none. Associates are required to request for assistance in carrying heavier items, especially over 100 pounds