Program Coordinator, Family Self Sufficiency

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Program Coordinator, Family Self Sufficiency Full Time Professional 7 Bishop Street, Framingham, MA, Framingham, MA, US Salary Range: $24.00 to $25.00 Hourly Summary: The Family Self Sufficiency (FSS) Program Coordinator is responsible for recruiting eligible participants who hold a federal mobile Section 8 voucher and provide them with case management and home‑buying counseling with the ultimate goal of preparing them to purchase a permanent home. Why Work for SMOC? Paid Time Off: All full‑time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer‑paid Life Insurance & AD&D and Long‑Term Disability for full‑time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost‑sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full‑time employees. 403(B) Retirement Plan with a company match starting on day one for all full‑time and part‑time employees. Additional voluntary benefits including Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short‑Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: Create and distribute outreach materials to Section 8 tenants for recruitment and enrollment purposes in collaboration with the FSS Program Manager and the Supporting Neighborhood Opportunity Mobility Specialist. Conduct intake assessments to assist participants in creating realistic short‑ and long‑term goals related to higher education, employment opportunities, financial literacy, and homeownership. Develop service plans that reflect participants’ goals, including education, training and employment goals, working closely with participants to identify strengths and develop strategies to address barriers. Maintain a caseload of approximately 50‑60 participants and provide ongoing case management for up to five years. Monitor participant progress toward service plans, make modifications accordingly, and make referrals to internal and external resources as appropriate. Maintain confidentiality and personal boundaries while engaging participants in a respectful manner. Review client files, calculate escrow, and monitor monthly escrow transactions. Coordinate with the Division Analyst to reconcile monthly escrow and ensure all activity—including payments, disbursements, interest, and forfeitures—is tracked. Generate FSS addendums for enrollment, exits, and progress reports and collaborate with the Program Support Coordinator to submit accurate entries to the Inventory Management System (IMS/PIC) monthly. Collaborate with the Lead Program Representative to calculate escrow based on reported interim and annual changes in household income and rent shares. Produce monthly, quarterly, and annual reports related to FSS participant benchmarks and escrow. Accompany participants on home‑purchasing activities such as open houses and home improvement workshops. Innovate and lead meetings and workshops on homeownership topics, including financial literacy, real estate, home purchasing, lending, and home improvement. Identify community partners in relevant fields to provide site‑based and in‑house educational workshops on the home‑buying process. Provide comprehensive home‑buying counseling in accordance with HUD regulations. Maintain accurate records of matched savings or escrow accounts for each participant, review and approve interim disbursement requests, and process payments in a timely manner. Compose monthly and/or quarterly newsletters to communicate with current participants and market the FSS Home Ownership program to prospective participants within the SMOC Section 8 portfolio. Track and monitor match savings and escrow for reporting purposes and compile data for quarterly and annual reports. Summarize participant experiences to share successes and lessons learned for reporting and promotional purposes. Ensure compliance with all agency, state, and federal rules and regulations, including DHCD and HUD requirements. Input data and generate reports using relevant software systems such as MRI Tenmast Real Estate Software, DHCD Tracking Tool, and Community Software Group. Attend required trainings, relevant meetings, and administrative meetings as necessary. Attend job‑related trainings and obtain required certifications, especially related to financial literacy and homeownership. Participate in initiatives relevant to Family Self Sufficiency participants. Assist the Family Self Sufficiency Program Supervisor and Program Director with reporting measures. Engage all clients by understanding and addressing their needs, whether within or outside the scope of work. Attend and participate in team meetings as requested and communicate effectively with clients and staff in other areas. Maintain confidentiality of client, employee, and agency information in accordance with federal and state laws and funder requirements. Ensure compliance with program, department, agency, and/or funder requirements, as well as SMOC policies and procedures. Other duties as assigned. Knowledge and Skill Requirements: BS/BA or equivalent in Human Services preferred. Desire to work with moderate‑income, culturally diverse families and individuals. Knowledge of community resources and geographic location. Excellent customer service, oral, and written communication skills. Ability to consistently meet deadlines and keep accurate, timely records. Attention to detail and comfort leading and speaking to small groups. Proficient with Windows, Microsoft Word, Outlook, Excel, PowerPoint, and Publisher. HUD Housing Counseling certification required within one year of employment. Financial coaching certification and/or equivalent preferred. Experience in lending, real estate, financial literacy, housing, and/or working knowledge of the home‑ownership purchasing process preferred. Must have a driver’s license and the ability to travel within the state of Massachusetts. Organizational Relationship: Mobility to use office machines. Ability to sit for prolonged periods. Ability to lift 30 pounds of archived boxes filled with files. Ability to drive and/or transport clients. Physical Requirement: Directly reports to the Family Self Sufficiency Program Supervisor. Working Conditions: As part of the responsibilities of this position, the Program Coordinator will have direct or incidental contact with clients served by SMOC in programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. Hybrid Work Option: Hybrid work is permissible in some positions at SMOC depending on the key functions and responsibilities. The Program Coordinator position is eligible to work from home 0-40% of the week in scheduling coordination with the department manager. Monday through Friday: 8:00 AM - 4:00 PM. Includes a 1‑hour unpaid lunch break. 35 hours per week. #J-18808-Ljbffr South Middlesex Opportunity Council, Inc.