Facilities Manager

Facilities Manager This position has managerial oversight of a portfolio of client facilities. The Facilities Manager has overall responsibility for overseeing the implementation of policies, procedures and programs that will assure well-managed, well-maintained buildings and facilities, placing maximum emphasis on leading a staff in the positive response to the concerns and needs of the client, environmental health and safety, and quality programs, in coordination and conjunction with the client's goals and aims. The position is the primary liaison with the local client and leads staff in the coordination of services and activities, financials, vendors, and workforce needed for current and future needs of the building and operations.

• Ensure the day-to-day operations of the multi-site facilities, including hard services, life-safety, engineering, site services, appliances, and general maintenance, are implemented and carried out in a manner consistent with C&W policies and client directives
• Act as the primary client point of contact. Respond professionally and promptly to requests from the client and occupants.
• Supervise all maintenance programs and work orders relating to the interior and exterior conditions and appearance of the sites
• Oversee and drive the implementation of ongoing contract programs to constantly assess occupant needs and to ensure problems are being solved promptly to the mutual benefit of the client and the properties in accordance with contract scope, KPIs, and Service Level Agreements (SLA's)
• Prepare, review, and give initial approval as needed to all budgets, accruals, variances, financial reports (weekly, monthly and quarterly), contracts, purchase orders, and expenditures and vendor quotes related to the facility(ies)
• Coordinate the preparation and publication of the annual budget, quarterly reforecast, and business plans
• Conduct regularly scheduled site inspections to all locations, document, submit, and track improvements
• Assist with the creation and execution of regional and account level standardization programs and procedures
• Hire, train and motivate facility personnel. Maintain positive staff relations. Conduct or approve performance evaluations for staff
• Thoroughly be familiar with the service agreement and all requirements contained therein
• Manage all contracts to ensure they are reviewed on a regular basis and are bid out as required and follow all bid processes; verify that invoices match contract pricing
• Assist in the development of capital budgets for the property. This includes contributions towards a five-year plan of maintenance, facility improvement, and cost reduction initiatives
• Collect, analyze and report statistical data as may be required to provide accurate and current assessment of facility management objectives
• Monitor and ensure that vendors comply with dress code, insurance requirements and coordinate all claims and access, as required
• Ensure that all site-specific documentation and reports are completed accurately and on time, including (and as applicable): Property Information Book, Site Operating Manual, Emergency Procedures Manual, IIPP Manual, Local Code Compliance Log, ADA Compliance Log, OSHA Log, Safety Meeting Log, Elevator Logs, Janitorial Log, Purchase Order Log, Vendor Certificates of Insurance, As-built Drawings, IIPP Manual, Paid Invoices File, General Files, Contract Files, Annual Property Conditions and Year-end Performance Report, and other reports and documentation, as required

KEY COMPETENCIES

Communication Proficiency (oral and written) Financial Management Process Improvement, Execution, and Standardization Technical Proficiency Problem Solving/Analysis Leadership Teamwork Orientation Relationship Management Client Management

IMPORTANT EDUCATION

• Bachelors degree in Facilities Management, Corporate Real Estate, Project Management, or Business Administration preferred

IMPORTANT EXPERIENCE

• A minimum of 5-7 years of commercial high-rise, campus environment, and/or property portfolio management experience required
• Experience in commercial office facilities building management preferred
• Experience with professional office environments desired
• Experience with client relationship management preferred
• Experience in the development and implementation of programs to drive out cost inefficiencies preferred
• CMMS/Work Order Management experience preferred (Corrigo a plus)
• Experience with multiple site management experience preferred

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Certified Facility Manager (CFM), International Facilities Management Association (IFMA), Building Owners and Managers Association (BOMA) industry certifications recommended; other Engineering, Business or technical training or certifications preferred
• Ability to read and understand construction specifications and blueprints
• Proficient in understanding management agreements and contract language
• Excellent computer and systems knowledge: Strong literacy in Microsoft Office Suite (MS Word, Excel and PowerPoint)
• Strong discipline of financial management including financial tracking, budgeting and forecasting
• Knowledge of Financial Systems (Yardi a plus)
• Skilled in Building Management Systems maintenance and monitoring

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50-75% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Cushman & Wakefield