Client Services Manager

Atlanta Boston Dallas Phoenix Tampa Toronto Washington DC YOUR IMPACT Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You've come to the right place. You will partner with practice leadership to shape and execute the client activation agenda, connecting priority client themes with the firm's distinctive capabilities and expertise. You will identify and amplify client priorities by analyzing the market landscape, surfacing client needs, and synthesizing feedback from client wins and losses. You will translate these insights into client development opportunities and priority campaigns, working closely with practices, service lines, and regional teams. You will leverage firm resources to understand executive priorities and partner with Reach & Engagement (R&E) and the Client Activation Personalization team to design targeted engagement with priority executives, including webinars, McKinsey-hosted events, and industry forums. You will partner with the competitive intelligence team to identify market shifts, sharpen our differentiators, and translate competitive insights into client activation priorities. You will bring the firm's most relevant client development platforms, experts, and capabilities to priority interactions. You will also support the practice's modernization agenda by promoting adoption of GenAI tools and ways of working within CSTs. You will execute the client activation plan in partnership with client development colleagues and cross-functional teams, driving measurable outcomes. You will help build and connect the NA Electric Power and Natural Gas (EPNG) and NA Global Energy & Materials (GEM) communities, serving as a key convener across practices, service lines, regions, and functions. You will shape leadership agendas, facilitate regional forums, and drive follow-through on agreed priorities to advance NA EPNG and GEM objectives. Your work will help drive sustainable client impact across the EPNG sector and broader GEM in the region, while supporting the growth and connectivity of the regional community or practitioners. You’ll be part of our GEM team in one of our approved locations in North America. GEM is the firm’s largest industry sector, bringing together six industry practices spanning energy, materials, and industrial value chains. The EPNG Practice in North America is one of GEM’s largest and fastest-growing areas, with strong momentum across a diversified base of programmatic clients. Its success is grounded in deep sector insights, distinctive client service, and a strong focus on client experience. As we continue to grow, our priorities include winning in AI and Capital Excellence, deepening service line and CST engagement, expanding into whitespace opportunities, and strengthening priority client relationships. To support these goals, we are embedding AI into CST ways of working, expanding our leadership bench, and fostering a more connected EPNG community. You’ll be a core member of the GEM client activation team and broader GEM practice team, reporting into the Director of Client Activation - EPNG, while also working closely with the Leader of Client Activation - GEM. You will work closely with North America EPNG and GEM leadership, especially regional industry and service line leaders. You will also work closely with our client capabilities team, and across functions (e.g., Finance, PD, and Communications teams). YOUR GROWTH You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference. When you join us, you will have: Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey. A voice that matters: From day one, we value your ideas and contributions. You'll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes. Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you'll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences. Exceptional benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family. YOUR QUALIFICATIONS AND SKILLS Undergraduate degree required, advanced degree preferred 10+ years of corporate and/or professional services experience, preferably at McKinsey Industry Knowledge: Understanding of the electric power and natural gas sector, including key trends and the roles of different market player archetypes Analytical Problem Solving: Proven ability to analyze problems, make sound recommendations, and lead analysis and reporting of key metrics Client Development: Proven ability to support client development efforts by identifying opportunities and contributing to winning proposals Strategic Thinking: Ability to assess market trends, competitive dynamics, and client needs, and translate insights into actionable plans Entrepreneurial Mindset: Proactive approach to taking initiative, experimenting with new approaches, and driving results in a fast-paced environment Program & Project Management: Ability to manage multiple priorities, structure work effectively, and drive projects to high-quality outcomes Ability to work in-person and travel as needed (e.g., for in-person leadership meetings or client events) Communication & Relationship Building: Strong communication skills and ability to build trusted relationships with senior internal and external stakeholders Please review the additional requirements regarding essential job functions of McKinsey colleagues. Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people, and the communities we serve. Industries Oil & Gas Capabilities In accordance with Ontario law, this job posting is for an existing vacancy. FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. Certain US and Canadian jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. To help you understand what you can expect, the salary range for new joiners in this role in Canada and/or the United States, including all office locations where the job may be performed, is $190,900 - $254,600 in USD and $198,800 - $248,800 in CAD gross per year. This reflects our best estimate of the lowest to highest salary for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance. Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off. FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites. #J-18808-Ljbffr