Regional Mgr, Internet Services- Dallas

Regional Manager, Internet Services - Dallas

Under general direction of the Director of Field Operations, Internet Services, manage the client facing Internet services and other related services within a region. Manage the people, oversee the equipment and infrastructure, coach in the selling of the solutions, deliver successful events and provide outstanding internal and external customer service.

Key Job Responsibilities

• People Management: Provide dotted line supervision to all full and part time IT team members in the region. Assist the on-property Directors with the hiring, training, development, and evaluating performance of the team members.
• Technical Sales Management: Enforces standard operating procedures as they relate to the technical sales of Internet Services and related products by applying a working knowledge of such technologies and sound sales skills.
• Network Management: Under general direction from the Director of Network Engineering, maintain a working knowledge of every network infrastructure installation within the region for which Encore is contracted. Manage regional needs for portable equipment and recommend equipment purchases, transfers and upgrades where appropriate.
• Event Support: Provide oversight to the location teams as they plan and execute established event requirements with the highest levels of customer service. For large or complex shows, personally plan, organize and establish the work and supervise any additional team members participating in providing the services.

Job Qualifications

• Bachelor of Science or equivalent in Computer Science or commensurate experience
• 6+ years of experience in the hospitality industry in a technical role
• Ability to understand technical concepts and solutions and be able to communicate them so they are understood to a non-technical buyer.
• Familiarity with Internet services, bandwidth, IP wired and wireless networks, principles of computer hardware and software, webcasting.
• Networking certifications from Cisco, CompTIA are a strong advantage.

Competencies

• Deliver World Class Service
• Hospitality
• Do The Right Thing
• Drive Results
• See The Big Picture
• Strategic Mindset
• Value People
• Organizational Savvy
• Values Diversity
• Develops Talent

Physical Requirements

Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Sitting: 4-5 hours per day

Standing: 2-3 hours per day

Walking: 2-3 hours per day

Stooping: 0-1 hour per day

Crawling: 0-1 hour per day

Kneeling: 0-1 hour per day

Bending: 0-1 hour per day

Reaching (above your head): 0-1 hour per day

Climbing: 0-1 hour per day

Grasping: 0-1 hour per day

Lifting Requirements

0 - 15 lbs: Occasionally

16 - 50 lbs: Occasionally

51 - 100 lbs: Never

Over 100 lbs: Never

Carrying Requirements

0 - 15 lbs: Occasionally

16 - 50 lbs: Occasionally

51 - 100 lbs: Never

Over 100 lbs: Never

Auditory/Visual Requirements

Close Vision: Continuously

Distance Vision: Continuously

Color Vision: Continuously

Peripheral Vision: Continuously

Depth Perception: Continuously

Pushing/Pulling Requirements

0 - 15 lbs: Occasionally

16 - 50 lbs: Occasionally

51 - 100 lbs: Occasionally

Over 100 lbs: Never

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.