Branch Banking Client Consultant I

Job Summary Branch Banking Client Consultant I is responsible for interacting with clients and providing exceptional service by greeting them as they enter one of our branches and providing them with the services needed to meet their financial goals. This role will process financial transactions in an accurate, efficient, and friendly manner while maintaining operational standards, and will assist the team in meeting branch goals. Job Responsibilities Sales Performance Support team efforts to achieve growth targets in financial performance (outstanding deposits, outstanding loans, non-interest income) and primary client acquisition. Actively seek and deliver the right client introductions to the right team members to achieve growth targets and execute successful sales initiatives. Client Experience Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve them in a timely and effective manner. Deliver client engagement and education. Meet behavioral activity goals as defined by Retail Leadership, including but not limited to referrals. Risk Management Deliver timely and accurate daily financial transactions, striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations. Additional Accountabilities Perform special projects and additional duties and responsibilities as required. Consistently adhere to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Maintain compliance with applicable federal, state and local laws and regulations. Job Requirements Education Level: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent. Minimum Experience: 0–3 years of customer service and sales experience. Preferred: Experience in financial services industry. Job Competencies Action‑oriented – enjoys working hard, is energetic, and pursues results aggressively. Business Acumen – knows products and understands the sales process, and is aware of strategies that motivate a customer. Approachability – is easy to approach, talks to others comfortably, and builds rapport. Problem Solving – uses rigorous logic to address complex issues and seeks effective solutions. Priority Management – spends time on what matters, eliminates roadblocks, and achieves more efficiently. Relationship Building – builds and maintains effective relationships with stakeholders, aligns efforts with enterprise goals, and supports a positive work culture. Physical Demands (ADA) No unusual physical exertion is involved. Equal Opportunity Employer Flagstar is an Equal Opportunity Employer and is committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non‑discriminatory factors. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Pay Range: $14.65 – $22.55 per hour. Flagstar Bank, N.A. is based in Hicksville, NY. For more information, please refer to the EEOC Know Your Rights resources. #J-18808-Ljbffr Flagstar Bank