Customer Experience Lead

Schedule: 10:30 a.m. – 7:00 p.m. (every other weekend). Primary Location: Burnet Campus. Shift: Rotating (United States of America). Department: Food Services. Employee Status: Regular. Full‑time; 40 weekly hours; FTE: 1. Pay: Expected starting pay range – annualized pay may vary $19.48–$22.25. Job Responsibilities Customer Service Serve as the primary point of contact for guests, delivering exceptional customer service Address and resolve guest concerns promptly and professionally Operations Management Support front‑of‑house operations to ensure a welcoming and efficient guest checkout experience Communication Communicate critical information clearly and effectively Provide timely and accurate updates to leadership regarding issues and operational needs Safety Adhere to departmental safety protocols Identify, report, and elevate safety concerns as appropriate Job Qualifications 2 years of related supervisory experience 5+ years of customer service experience Cincinnati Children’s is a proud Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability. #J-18808-Ljbffr Cincinnati Children's