Customer Service Coordinator

Job Description

Job Description

We are partnering with a well-established service-based organization looking to add a strong Customer Service Coordinator to join their team in Cincinnati, OH. This is a fast-paced, customer-facing role ideal for individuals who excel in communication, problem-solving, and delivering a strong customer experience without relying on scripted responses.

Responsibilities

• Handle a high volume of inbound customer calls related to service inquiries, account questions, scheduling, and issue resolution
• Provide personalized, solution-oriented support
• Accurately document all customer interactions in internal systems
• Listen actively to customer concerns and escalate issues as needed
• Clearly explain services, account details, and next steps to customers
• Partner with internal teams to resolve customer requests in a timely manner
• Meet productivity, quality, and customer satisfaction standards in a fast-paced environment

Required Qualifications

• Previous customer service experience, preferably in a call center or high-volume environment
• Strong verbal communication skills with a customer-focused mindset
• Comfortable handling back-to-back calls throughout the day
• Ability to think critically and respond naturally without scripted prompts
• Basic computer skills and ability to navigate multiple systems simultaneously
• Reliable attendance and professional demeanor
• Background in billing, account resolution, or customer account management ideal

Pay Details: $19.00 to $20.00 per hour

Search managed by: Jessica Robbins

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.