Customer Service Coordinator

Customer Service Coordinator We are partnering with a well-established service-based organization looking to add a strong Customer Service Coordinator to join their team in Cincinnati, OH. This is a fast-paced, customer-facing role ideal for individuals who excel in communication, problem-solving, and delivering a strong customer experience without relying on scripted responses. Responsibilities Handle a high volume of inbound customer calls related to service inquiries, account questions, scheduling, and issue resolution Provide personalized, solution-oriented support Accurately document all customer interactions in internal systems Listen actively to customer concerns and escalate issues as needed Clearly explain services, account details, and next steps to customers Partner with internal teams to resolve customer requests in a timely manner Meet productivity, quality, and customer satisfaction standards in a fast-paced environment Required Qualifications Previous customer service experience, preferably in a call center or high-volume environment Strong verbal communication skills with a customer-focused mindset Comfortable handling back-to-back calls throughout the day Ability to think critically and respond naturally without scripted prompts Basic computer skills and ability to navigate multiple systems simultaneously Reliable attendance and professional demeanor Background in billing, account resolution, or customer account management ideal Pay Details: $19.00 to $20.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply