Health Insurance Enrollment Technician

Job Description

Job Description

Health Insurance Enrollment Technician

Location: Baltimore, MD (Hybrid) Schedule: Monday-Friday (business hours) Type: 12-month contract Pay Rate: $26.50/HR

About the role

We’re hiring an Enrollment Technician to help ensure members are enrolled accurately and on time in a health insurance enrollment system. This role is detail-focused and process-driven, with a strong emphasis on data entry, quality checks, and resolving discrepancies . You’ll support enrollment activity across lines of business, including individual market/ICRA-related enrollment work (you’ll be trained on the specifics).

What you’ll do (day-to-day)

• Process member enrollments and updates for subscribers and dependents (new enrollments, changes, terminations, and other enrollment events)
• Review requests received via email and other channels and enter updates into the enrollment system accurately
• Verify enrollment status and troubleshoot issues (research discrepancies, correct records, and follow defined workflows)
• Complete reconciliation activities and resolve mismatches
• Coordinate with internal partners to ensure enrollment updates are complete and audited before downstream steps (e.g., ID cards and billing) move forward
• Track your work and meet productivity expectations as you ramp (target volume may grow over time; an eventual benchmark discussed is ~25–30 items/day )

Required qualifications (must have)

• Junior-level profile
• Strong data entry skills and comfort working with high-volume information
• Intermediate Excel and solid Microsoft Office skills
• Analytical mindset and strong attention to detail
• Ability to learn quickly and adapt to changing priorities
• Comfortable working in a fast-paced environment with deadlines and service expectations

System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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