Lead Catering Captain | Part-Time | Benchmark International Arena

Lead Catering Captain | Part-Time | Benchmark International Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Lead Catering Captain provides support and assistance with Catering activities as well as providing assistance to the Catering Managers in the profitable management of catering operations, as needed. The Catering Supervisor will actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant, and cooperative work environment. The Catering Supervisor will provide oversight and resolution responsibilities for employee performance issues. The Catering Supervisor must provide a high level of event oversight, technical proficiency, and operational/personnel support to ensure the smooth running of any assigned event. A critical function of the Catering Supervisor will be to actively mentor, train, and help employees meet company quality standards. The employee must maintain excellent attendance and be available to work a variable event-driven schedule, which includes evenings and weekends. Open availability, professional presentation, outstanding interpersonal skills, and self-direction.

This role pays an hourly rate of $23.00-$25.00. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until September 25, 2026.

Benchmark International Arena is a multipurpose arena in Tampa, Florida, United States, that has been used for ice hockey, basketball, arena football, concerts, and other events. Boasting unique features like lightning-throwing Tesla coils, the 11,000 square-foot Budweiser Biergarten with incredible views of the city and a massive five-manual, 105-rank digital pipe organ, Benchmark International Arena consistently ranks among the very best venues in the United States. The best part? This is only the beginning.

Responsibilities

• Reviews Banquet Event Orders (BEOs) to ensure that all details, such as food and beverage, seating, special requests, etc., are met.
• Conduct pre-banquet meetings with staff to ensure appearance, uniform, and hygiene standards are being met; assign stations and partners; and review banquet event orders.
• Checks room set-up prior to event and meets with Chefs to confirm quantities of food items and timing of food leaving the kitchen.
• Ensure proper handling of all equipment (i.e., tableware, flatware, and linen) and its proper storage after use.
• Regularly reviews the catering schedule for changes, the calendar of events, and special events.
• Handle client complaints and issues promptly, working with the event planning team to resolve any challenges.
• Assists in the overall effective management of Catering operations.
• Assist in the management of catered events from set-up to tear-down, including handling all communication with hourly staff, culinary staff, and guests.
• Ensures total compliance with all alcohol service policies.
• Monitors alcohol service throughout the event to ensure 100% compliance with Alcohol Service policies.
• Reports any alcohol service or compliance issues to management immediately.
• Provides ongoing direction, supervision, and mentoring to hourly event staff.
• Monitor product quality and ensure a high level of guest service.
• Assist in the ongoing training, development, mentoring, and supervision of hourly employees, as directed by department managers.
• Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff and guests.
• Ensure staff adheres to safety, health, and sanitation guidelines during events.

Qualifications

• 2-3 years of experience in catering or banquets.
• Ability to work a variable work schedule (including evenings, weekends, and holidays as required), depending upon event and business requirements.
• Good verbal and written communication skills.
• Ability to work well in a team-oriented, fast-paced, event-driven environment.
• Ability to communicate with employees, co-workers, management staff, and guests in a clear, business-like, and respectful manner that focuses on generating a positive, enthusiastic, and cooperative work environment.
• Must have a High School Diploma, G.E.D., or related Food Service Job Experience.
• Ability to lift heavy objects repeatedly throughout the day.
• Maintain organization and cleanliness in all service areas and storage areas.
• This role may involve performing physical labor and operational tasks in outdoor environments, regardless of weather conditions.
• Knowledge of food safety and sanitation regulations.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.