General Manager

Job Description

Job Description

WANTED: A General Manager Who Runs the Room Like It's Theirs

This Isn't Just a Job. It's Your Restaurant to Run.

We're not looking for someone to punch a clock and babysit a schedule. We're looking for a leader — professional, dependable, enthusiastic, and obsessed with getting the details right. Someone who thrives under pressure, knows a restaurant floor like the back of their hand, and is excited to join a team that refuses to cut corners.

As General Manager, you're accountable for the store's performance, full stop. That means team leadership, financial management, guest satisfaction, and everything in between — all driven by your commitment to excellent service and high-quality dining.

If that sounds like you, keep reading.

What You'll Actually Be Doing

• Oversee the entire restaurant operation — front-of-house and back-of-house, no gaps
• Deliver superior guest service and ensure absolute customer satisfaction
• Respond efficiently to customer complaints and turn problems into wins
• Enforce and uphold the highest quality of products, always
• Organize and supervise shifts so the operation runs like clockwork
• Appraise personnel's performance and give feedback that keeps the team upbeat and productive
• Estimate consumption, forecast requirements, and keep inventory tight
• Track compliance with sanitation and safety rules and regulations
• Control costs and cut waste without cutting corners
• Promote and publicize the brand like it's your own
• Nurture a positive working environment and lead by example
• Track operations and take corrective action before small issues become big ones

What You Bring to the Table

• At least 21 years of age with a High School diploma or GED
• 4+ years of restaurant management experience, leading a team of 20 or more
• A track record of frequent guest interaction and coaching employees into bigger roles
• Demonstrated experience in customer service management
• Extensive food and beverage knowledge
• Sharp financial management skills
• Availability for flexible hours — weekends, evenings, and holidays included
• Experience with Windows, MS Office, Toast, Open Table, Harri and inventory control systems (a plus)
• Precision and consistency in following recipes, processes, and systems
• Strong organizational skills and the ability to prioritize like a pro multitasker
• A love (or at least a tolerance) for fast-paced, high-pressure environments
• Comfort taking direction and delegating tasks in equal measure
• Strong interpersonal communication skills with diverse teams — bilingual (English/Spanish) a plus
• Physical readiness to lift/carry at least 30 lbs. and stand for 8+ hours

Sound Like You?
If you're ready to lead a team, own the outcomes, and build something you're proud of every single shift, we want to hear from you today.