Support Staff

AOD Support Staff I Registered - MCVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation.PAY RATE: $19.85 - $20.89 Per HourVOALA offers competitive medical, dental, vision and retirement benefits.JOB SUMMARY AND PURPOSEIn training to be an AOD counselor, the AOD Support Staff I Registered - MC provides services to beneficiaries participating in treatment while monitoring the program premises for safety and security. The AOD Support Staff I participates in group counseling sessions and crisis management, and is in good standing pursuing the education and supervised hours required to achieve certification. Meets annual renewal requirements and submits annual renewal of Registration until Certification is earned.DUTIES AND RESPONSIBILITIESAOD COUNSELING Under guidance and supervision of a Certified AOD Counselor, the AOD Support Staff I learns alcohol and drug counseling functions including screening, assessment, and intake; collects specimen from clients for drug and alcohol screening in accord with organization Policy and Procedures.Collaborates with case manager and therapist to assist treatment and other plans; assists in required intervention; participates in group and educational sessions; assists in completing discharge and transition plans and completes required EHR records.Transports program participants in the company vehicle to offsite appointments, as needed.PROGRAM SECURITY PROGRAM ENTRANCE MONITORING: The two elevator doors to the facility are the only permitted entrance and exit for participants, employees, partners, and vendors and is controlled by building security. Building Security will contact the Program when visitors arrive, and the Monitor will authorize entrance and departure of participants, visitors, guest and other persons to guard against theft and maintain security of premises.BAG & PERSON SCREENING: Monitors search all participants' belongings being brought into the Program each time a participant enters, including their pockets, while monitoring for any signs of substance use or bringing contraband into the program. This is a critical step in ensuring the safety and security of everyone. It is important to treat every participant with equal dignity and professionalism every time they are screened.Monitor premises to prevent and detect signs of intrusion and ensure security of the program by walking the floor and monitoring surroundings when outside accompanying beneficiaries and making reports as needed.PROGRAM SAFETY While monitoring premises and assisting clients, observe Program premises to ensure safe operations; report and correct any spills, unsafe working conditions, or defective equipment.Know location of fire exits, be prepared to assist participants in case of any emergency.Monitor clients and conduct room checks; maintain records of client compliance of program rules, report to clinical/case management staff, assist clinical/case management staff as required.Call Police or Fire Department in cases of emergency, such as fire, medical or psychiatric issues. Call Building Security if any intruders on the floor or hostile residents who need to be escorted off the floor.ASSET PROTECTION As a non-profit agency, VOALA must utilize all limited resources effectively and protect from theft loss or damage to the Program's assets. Report all suspicious events to direct supervisor.Responsible to complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized persons.ACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES. Learn, understand and practice the professionalism expected – Put clients'/participants' needs first.CLIENT/PARTICIPANT SUPPORT Answer telephones and take messages for clients and staff, monitor doors and greet visitors.Maintain office housekeeping; verifies all common areas, laundry areas and restrooms are clean and disinfected & fully operationalMonitor and records client self-administration of medication in accordance with organization Policies and ProceduresAs required by the Program, assist Program staff during provision of services to clients/participants, including meal preparation/serving, set-up for classes, meetings, recreation, and other Program events.Inputs required data to computer systems and logs (EHR and other databases as required)Other duties that may arise to support the Program mission and goals.ESSENTIAL ABILITY ACKNOWLEDGEMENTAbility to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.ESSENTIAL DUTIES:Services for this position must be provided on-site. As a result, the position requires incumbents to report to work on-site each day of active employment.Training in AOD Counseling: Screening, assessment, and intakeGroup and educational sessionsProvides one on one mentoring, support, assistance, and advocacyPROGRAM SECURITY. Monitor Program entranceScreen bags and persons entering ProgramPatrol premises as scheduledPROGRAM SAFETY Monitor Clients; conduct room checks; report violations of rulesWhile patrolling continuously observe for safe operations/conditions, report safety concernsASSET PROTECTION Complete written reports and incidents logs of daily activities and irregularities, such as: unusual occurrences, equipment or property damage, theft, and presence of unauthorized personsCLIENT/PARTICIPANT SUPPORTOther duties as required and may be subject to changeACT AS A ROLE MODEL FOR PARTICIPANTS AT ALL TIMES.MANDATED REPORTERAs service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.QualificationsREQUIREMENTS:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications.Valid Driver's license or State ID, as required by DHCSAbility to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.EDUCATION:Registered and in good standing in an Alcohol and Drug Counseling Certification program by an approved accrediting organization (CCAPP, CADTP or CADEE)Completed modules 1 and 2 of ASAM Within 2 weeks of hirePREFERRED QUALIFICATIONS:AA or higher degree in related field.Experience with ELECTRONIC HEALTH RECORD (EHR)Bi-lingual, Spanish and English preferredUnderstanding of harm reduction (non-abstinence) approach with participant substance useWilling to work with substance abuse clients, mental health, LGBTQ and HIV/AIDSVolunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.If