Analyst, Sales Operations - Onsite

Analyst, Sales Operations

Pay Rate: $40.00/hr. - $50.96/hr.

Job Description:

Provides operational support to sales management. Plans and coordinates projects to improve the operational efficiency and effectiveness of the sales force. Develops processes and procedures to support the sales process and participates in the development of requirements for sales support systems. Maintains information of sales activities that support sales performance metrics and sales process improvement.

This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require a university degree or an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own discipline. The job requires attention to detail in making evaluative judgements based on the analysis of factual information. This job typically requires a degree or equivalent and a minimum of 2 or more years experience.

Onsite location - California, San Jose

Hybrid schedule - Tuesday, Wednesday and Thursday onsite

8-5 PST, OT possible but rare

Start date: Beginning of September or earlier

Job Summary - Candidate Fitment Assessment Criteria

Position: Q2C-Quote to Cash, SAP Material Management, and Salesforce Support Analyst

The ideal candidate for this unified analyst role must demonstrate a comprehensive and hands-on understanding of both end-to-end Quote-to-Cash (Q2C) business processes and the technical administration of SAP SD/MM and Salesforce systems. This position requires a candidate who is not only detail-oriented and highly organized but also thrives in cross-functional, enterprise-scale environments where collaboration with Sales, Operations, and Finance is routine.

Core Criteria for Candidate Fitment:

1. Q2C Process Expertise:

The candidate must have substantial practical experience (3-5 years) managing the complete Quote-to-Cash lifecycle, including quote creation, order fulfillment, billing, and revenue recognition. Familiarity with ensuring data integrity (customer master data, pricing, order management) in SAP is essential, as is the ability to troubleshoot and resolve workflow issues that impact business operations.

2. SAP SD/MM Proficiency:

Evidence of deep functional knowledge in SAP SD (Sales & Distribution) and MM (Material Management) modules is critical. The candidate should be adept with standard SAP transactions (e.g., MM01, XD01, VA01, VF01) and comfortable supporting enhancements, data migration, and post-go-live stabilization efforts. Experience with SAP S/4HANA, IDocs, BAPIs, or integration mechanisms is highly valued.

3. Salesforce Administration Skills:

The ideal applicant has hands-on experience administering Salesforce, particularly in the Lightning UI and Sales Cloud environment. The candidate should be able to manage user permissions, create custom fields and reports, and maintain data hygiene. Familiarity with Salesforce Data Loader or similar data tools is expected; exposure to Salesforce CPQ or similar configurators is a plus.

4. Data Migration & Quality Assurance:

The role requires proven ability to manage data imports/exports and support go-live readiness and data validation during system migrations. A high attention to detail and consistency when handling large datasets is non-negotiable.

5. Analytical & Communication Abilities:

Strong analytical thinking, problem-solving, and documentation skills are mandatory. The candidate must be able to communicate effectively with technical and non-technical stakeholders and demonstrate organizational skills necessary to manage multiple simultaneous requests, prioritize tasks, and meet deadlines.

6. Cross-functional Collaboration & Adaptability:

The candidate should be comfortable working in fast-paced, cross-disciplinary teams, showing initiative and adaptability in ambiguous or changing environments. Experience managing tasks both independently and as part of a team is important.

7. Compliance & Best Practice Awareness:

While not required, an understanding of compliance requirements related to master data and revenue recognition will distinguish top candidates, as will knowledge of best practices in data governance and system integration.

Summary Statement:

A successful candidate will be a proactive and collaborative professional with a strong functional background in SAP SD/MM and Salesforce administration, demonstrable Q2C process knowledge, and a meticulous approach to data management and system support. The ability to balance operational execution with analytical problem-solving, communicate across business units, and adapt to evolving project requirements is central to excelling in this role.

Must haves:

- Knowledge/Experience of Quote-to-Cash process

- Strong analytical skills (be able to review data, create pivot tables, utilize VLOOKUP's, etc)

- Strong written and oral communication skills

- Need to be able to work both independently and collaboratively

Nice to haves:

- SAP experience, trainable if not

- Salesforce skills

Education:

Preference for some college but not required

Will take a few months for someone to be able to work 100% by themselves, quicker learners will take less time

Backfill role for contingent who converted to FTE. Skills that made them successful - Excellent communication, worked well with team, quick learner, time management

Day to day:

Mostly routine work

Managing evaluation pool

Work with legal regarding drafting docs, finance for approvals, sales reps to get those out - track progress

Return Merchandise Authorization

Daily updating/tracking of orders

Internal orders through SAP

Quarterly project - Backlog or aging orders

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.