Command Center Dispatcher

Overview

Northeast Security, Inc. was founded in 1967 and has grown to become one of the largest and most highly regarded security services firms in New England. Anticipating and responding to the ever-changing demands of the security and safety industry has made Northeast Security the region's market leader. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation. Upon completion of orientation, positions may still be rescinded in the event of failure to pass any background requirements. In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, not-job related disability, or any other protected group status.

Job Details

Northeast Security is hiring for Command Center / Dispatch / GSOC (Global Security Operations Center) Security officer for our Command Center in Boston.

**Prior dispatch or command center/control center experience in a fast-paced environment is required, prior law enforcement dispatch is preferred**

Experience in the following systems is preferred:

- AVIGILON ALTA (OPENPATH)

- C-CURE

- LENEL / LENEL 2.0

- SIEMENS

- OTIS PANORAMA 2.0

- CONTINUUM

- MILESTONE

- Lyft Net / SCHINDLER EMS

- ALC WebCtrl

- METASYS

- STRUCTUWARE

- ALTA AWARE

Command Center Officer Responsibilities:

• Excellent oral and written communications, organizational, and interpersonal skills. Computer literacy is required, working in MS Windows, Outlook, and multiple alarm monitoring and video surveillance platforms.
• Oversee the camera monitoring and alarm systems of 60 plus properties to include Fire Alarm systems, Access control systems and video surveillance. Will be required to utilize multiple alert systems, and ensure the information is correctly actioned, routed and distributed to the necessary parties.
• Must be able to multitask on multiple computer screens and multiple systems, understand the responsibility and liability of each alarm, and the importance of notifying the correct client/tenant.
• Must be able to deescalate irate tenant/customer calls/ access requests.
• Maintain a neat and professional appearance.
• Ability to communicate clearly and effectively in English (both written and verbal).
• Answer incoming lines and alarms.
• Must be able to remain calm and work well in a fast-paced environment.
• Communicate with on site security personnel and local emergency services.
• Write detailed reports on incidents that occurred on the premises daily.
• Comply with all requirements/directives within the on-site operations manual/post orders.
• Assume other duties as required by either Client or Northeast Security, Inc.

Command Center Requirements:

• High School Diploma/GED Equivalent
• Candidates must also be able to successfully pass ALL pre-employment background, and drug screenings.
• Must be at least 18 years of age.
• Dependable means of transportation
• Learn and be knowledgeable of all company policies and procedures.
• Previous 911 Dispatch experience, or related field/education in a fast-paced environment is highly sought

Security Officer Skills:

• Excellent customer service skills
• Strong attention to detail
• Strong written and verbal communication skills
• Strong professionalism
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.
• Maintain effective relationships with all levels of the company.

IND123

Education Requirements

• High School Diploma

Additional Information / Benefits

• 401K/403b Plan
• Dental Insurance
• Paid Vacation
• Paid Sick Days
• Vision Insurance
• Medical Insurance
• Life Insurance