Sr Desktop Engineer

Sr Desktop Engineer
Dallas, TX: 3 days onsite, 2 days work from home (WFH)

Summary
This is a Senior Desktop Engineer role that will drive imaging for 400+ applications across PCs and Macs using MECM, SCCM, M365 and Intune in primarily a Windows environment.


This person will also be leading the upgrade from Windows 10 to Windows 11, that is coming soon in 2025.


This role will have a focus around Intune, so candidates must have a solid graph of Intune.


What you'll be doing

• Be a thought leader in end user experience space; continuously improve user end user experiences through OS and application optimizations, automation, and streamlined processes
• Design and implement unified endpoint management solutions for Windows, Macs, mobile devices and VDI solutions (Windows 365 Cloud PC and Azure Virtual Desktop)
• Tanium, Intune, Autopilot, JAMF
• Manage desktop policies and configurations through Active Directory, Group Policy (GPO), and Azure Active Directory, and M365 (Intune)
• Apply modern configuration management practices to endpoint management
• Create and manage the desktop operating system build process (MDT, Autopilot)
• Package software applications for automated deployments using varies methods
• Manage the M365 environment for managing and deploying software
• Work with Security teams on compliance metrics and standards of endpoints
• Proactively monitor and measure endpoint performance to detect trends and catch problems before users are impacted
• Provide 3rd level endpoint support
• Collect, report on endpoint metrics, and build dashboards to display information
• Automate processes using Powershell
• Perform PC operating system and software installation and performance tuning including, but not limited to, memory optimization, and software application settings (standard and custom)
• Use ServiceNow software to create, edit, update and close work order tickets and customer profiles as needed
• Maintain "SOE's" (Start Of Employment) and "EOE's" (End Of Employment) of user accounts/endpoints

Skills we're seeking

• 5+ years of experience with Desktop Engineering
• Strong experience with desktop imaging
• Must have experience with MECM and SCCM
• Must have strong Intune experience
• Must have M365 experience
• Must have experience with Windows 10, Windows 11 experience even better

Nice to haves

• Azure experience, specifically Azure Alerts and Monitoring
• Experience with Windows Autopilot, Microsoft Graph or Endpoint Analytics
• Mobile device management and iPhone experience
• Encryption (i.e. BitLocker) and VPN client experience