Senior Desktop Support Engineer

Job Description: Customer-facing role supporting physicians and direct care clinics. Windows desktop support role with EMR experience a plus. Primary Responsibilities: Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed. Follow all escalation procedures according to service level agreement. Use remote control tool (Bomgar) to assist end users when needed. Provide an accurate record of each call in incident management tracking tool (Service Now) . Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply this outside of own function. Act as a technical resource to others to resolve problems, issues, errors or related. Anticipate customer needs and proactively identifies solutions. Plan, prioritize, organize and complete work to meet established objectives. Tech needs to work autonomously but has support from the larger team. Requirements: 3 or more years of experience with PC operating systems. 3 or more years of experience in a customer service role. 3 or more years of Technology Support experience. Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN). Experience with MS Office (including Word, Excel, and PowerPoint). Information Technology Certifications preferred. Computing Technology Industry Association A+ Certification preferred. Ideal Candidate Background: IT Field tech experience, in any discipline, medical/clinical support preferred. Must have own transportation and be willing to travel to multiple clinics in the area when needed. Additional Skills: Good communication skills. Ability to articulate IT troubleshooting with non-IT personnel, providers, and medical staff. Ability to work autonomously with little supervision and good documentation skills. Minimum 3 years IT experience with 5+ preferred. #J-18808-Ljbffr