Customer Care Representative (Inbound Call Center)

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Please submit your resume detailing your relevant work experience to this posting. Applications will be accepted until February 2nd, 2024.

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, dynamic environment? We are seeking a dedicated and experienced Customer Service Representative to join our team in an inbound call-center type environment. The ideal candidate will have a consistent work history and possess proven experience in an inbound call-center setting.

Customer Service & Inbound Call-Center Experience Required.

Your primary responsibilities will include handling incoming customer inquiries, resolving issues, and ensuring customer satisfaction. This position offers long-term employment opportunities for individuals committed to excellence and growth.

ESSENTIAL RESPONSIBILITIES

• Answer inbound phone calls in a call center environment from customers and provide assistance.
• Maintain proper documentation to record customer service activity.
• Provide regular updates to customers, which may include providing difficult information to customers with confidence and deescalate situations while on the phone.
• Record returns, process replacement orders and file shipping claims as needed.
• Contact vendors via phone and/or email for return authorizations, invoices and credits while keeping proper documentation of contact with vendors.
• Contact customers regarding return issues, payment of open invoices or collections issues.
• Complete additional documentation and specialty project as directed by supervisor.
• Assist other team members as needed or when directed by supervisor.
• Work in harmony with all other team members and departments on a regular basis.
• Other duties and project, as assigned.

REQUIRED QUALIFICATIONS

• High School Diploma or GED is required, bachelor's degree in communications or related field is preferred.
• At least 3 years' experience in customer service is required.
• At least 2 years' experience in an inbound call-center environment, required.
• Must be able to work 45 hours per week between the hours of 9am and 6:30pm.
• Have excellent communications skills, both written and verbal, as well as excellent follow-up communication with customers and/or vendors.
• Be able to stay organized while handling multiple customer service issues.
• Need to be proficient with Office applications including (Word, Excel, Outlook email, web applications) and have an ability to learn new applications.
• Must be able to concentrate and satisfactorily communicate in a call center environment with more than 15-20 other team members.
• Must be able to work independently and make decisions.
• Regularly required to remain in a stationary seated position for extended periods of time, spend regular hours in from of a computer screen and use a headset while on calls.
• Must be able to pass a pre-employment drug test and background check.

Why Choose Kleen-Rite?

• Family Owned and Operated for over 60 years!
• Monday through Friday only.
• Weekly direct deposit.
• Robust Retirement Plan with combined average of 10% employer contribution to your retirement!
• Medical, Dental, Vision & Other Insurance available for Eligible Employees
• Employer-paid life insurance policy.
• Employee referral program.

ABOUT KLEEN-RITE

Kleen-Rite Corp is a leading car wash wholesale supplier, dedicated to providing exceptional products/services and outstanding customer experiences. We are currently seeking a professional, dependable, and reliable individual to join our team as a Customer Service Representative in our Columbia, PA office. The ideal candidate will have tenacity and desire to build a career in the customer service field. This position has the potential for advancement opportunities.

Kleen-Rite Corp. is an Equal Opportunity Employer.

As a Customer Service Representative, you will play a vital role in delivering top-notch, best-in-class customer service and maintaining positive relationships with our valued customers. Join our team and be part of a company that values professionalism, dependability, and reliability while providing rewarding career growth opportunities in the customer service field.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 3 years

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Experience:

• Customer Service: 3 years (Required)
• Inbound Call Center: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Columbia, PA 17512 (Required)

Work Location: In person