IT Business Analyst

IT Business Analyst Virginia Beach, VA | Full-Time | Hybrid On-site Monday, Wednesday, and Friday | Work from home Tuesday and Thursday Important Location and Work Authorization Requirements This position is based in

Virginia Beach, Virginia

, and requires regular in-person attendance at our Virginia Beach office. Candidates must currently live within a reasonable commuting distance or be prepared to relocate to the area before their start date. Paradigm is unable to provide employment visa sponsorship for this position now or in the future. Applicants must be authorized to work in the United States without current or future employer sponsorship. Help Turn Business Needs Into Better Technology Paradigm is seeking an experienced

IT Business Analyst

who can connect business needs, user expectations, and software development. In this role, you will work closely with employees, clients, software engineers, QA professionals, and project leaders to understand business challenges and translate them into clear, actionable requirements. You will help guide projects from initial discovery through testing and delivery, ensuring that the solutions we build are practical, reliable, and easy to use. This opportunity is well suited for someone who enjoys asking thoughtful questions, organizing complex information, solving problems, and helping technical and nontechnical teams work toward a shared goal. What You’ll Do Partner with internal stakeholders and external clients to understand business processes, challenges, and project goals. Gather, analyze, document, and prioritize business and software requirements. Translate business needs into clear functional specifications, user stories, workflows, and acceptance criteria. Facilitate requirement discussions and help stakeholders reach clarity and alignment. Work with software engineers, QA professionals, and project managers throughout the development lifecycle. Define acceptance criteria that support effective testing and confirm that delivered solutions meet business and user needs. Identify and document business or system problems, assess their potential impact, and help evaluate practical solutions. Track system issues and questions through resolution while keeping stakeholders informed. Coordinate or participate in testing for new features, enhancements, and system modifications. Help establish project timeframes and clarify internal and stakeholder deliverables. Maintain accurate, organized, and accessible project documentation. Assist with training materials and user guidance associated with new solutions. Participate in Agile activities, including sprint planning, daily stand-ups, reviews, and retrospectives. Contribute ideas that improve business analysis processes, tools, documentation, and team practices. Validate new features and help support software that is dependable, scalable, and ready for future needs. What We’re Looking For Three to five years of experience in business analysis, systems analysis, software delivery, or a closely related area. Experience gathering and documenting business and functional requirements. Experience creating user stories and clear, testable acceptance criteria. Familiarity with Agile software development practices. Experience working with developers, QA professionals, project managers, and business stakeholders. Experience using Microsoft Azure DevOps or a similar requirements and work-tracking platform. Strong written and verbal communication skills. Ability to explain technical and business concepts clearly to different audiences. Strong organization, follow-through, and attention to detail. Ability to facilitate discussions, manage competing priorities, and help teams reach decisions. Strong problem-solving and customer-service skills. Ability to adapt as requirements, priorities, or business needs change. Proficiency with Microsoft Office and related productivity tools. A collaborative approach and willingness to take ownership of issues through resolution. Education A bachelor’s degree in information technology, business, or a related field is preferred. Equivalent relevant experience will also be considered. Our Technology Environment Our environment includes Microsoft technologies and business platforms such as: Windows desktop and Windows Server Microsoft 365 .NET web and desktop applications Microsoft SQL Server Microsoft Azure storage Microsoft Dynamics NAV and Dynamics 365 Third-party shipping and fulfillment integrations Palo Alto network security technologies Candidates are not expected to have experience with every technology listed. Familiarity with Microsoft-based business and software environments is helpful. Why Join Paradigm? For more than 35 years, Paradigm has helped colleges and universities issue, protect, and deliver trusted academic credentials. Today, nearly 1,000 institutions rely on our paper and digital credential solutions. By joining Paradigm, you will have the opportunity to: Work on technology that supports colleges, universities, students, and graduates. Collaborate directly with business users, clients, and technical professionals. Contribute to meaningful software improvements from discovery through delivery. Build a deeper understanding of business processes and enterprise technology. Receive professional development support, including training and certifications aligned with business needs. Work within a consistent hybrid schedule that combines in-person collaboration with two work-from-home days each week. Compensation and Benefits Paradigm offers a competitive salary based on experience and qualifications, along with: Medical, dental, and vision insurance, subject to eligibility requirements A retirement plan with company match, subject to eligibility requirements Paid annual leave and sick leave Paid holidays Professional development and training support Location and Schedule This is a

Virginia Beach-based hybrid position

. Monday:

On-site in Virginia Beach Tuesday:

Work from home Wednesday:

On-site in Virginia Beach Thursday:

Work from home Friday:

On-site in Virginia Beach Applicants must be able to reliably commute to the Virginia Beach office on required on-site days. This position is not available as a fully remote role. Employment Eligibility Applicants must be legally authorized to work in the United States without employer sponsorship. Paradigm does not offer visa sponsorship for this position now or in the future. Hiring Process Our hiring process may include multiple interviews, on-site meetings, and job-related assessments. Candidates who receive an offer must successfully complete applicable pre-employment screening requirements, including a criminal background check and drug screening. Physical Requirements Ability to remain seated and work at a computer for extended periods. Ability to lift up to 15 pounds occasionally. Equal Opportunity Employer Paradigm, Inc. is an Equal Opportunity Employer. We consider qualified applicants without regard to legally protected characteristics and are committed to maintaining a professional and inclusive workplace.