Front Desk Agent *Hilton Anchorage*

Front Desk Agent We are seeking a friendly, detail-oriented Front Desk Agent to join our team during an exciting time of ongoing renovations and transitioning to a new lobby and front desk look. This role requires a professional who can handle guest interactions with warmth, efficiency, and adaptability while ensuring a smooth check-in and check-out process. Key Responsibilities: Guest Services & Check-In/Check-Out: Greet guests with a welcoming attitude, process reservations, and handle room assignments efficiently. Renovation Awareness & Communication: Provide clear, professional updates regarding the ongoing renovations, including potential noise disruptions, alternate amenities, and timelines. Problem Resolution: Address guest concerns promptly and professionally, escalating issues when necessary to ensure satisfaction. Financial Transactions: Handle payments, deposits, and refunds accurately, ensuring all transactions comply with company policies. Safety & Security: Maintain guest privacy, follow hotel security protocols, and monitor lobby activity. Administrative Tasks: Answer phone calls, respond to emails, manage special requests, and maintain an organized front desk area. Collaboration: Work closely with housekeeping, maintenance, and management to ensure seamless operations, especially during the renovation phase. Qualifications & Skills: Previous hotel front desk or customer service experience preferred. Ability to work in a fast-paced environment and handle unexpected challenges with professionalism. Strong communication and problem-solving skills. Familiarity with hotel property management systems (PMS) is a plus. Flexible schedule, including weekends and holidays. Ability to stand for extended periods and multitask efficiently. Benefits: 401(k) matching Employee discount Health insurance Paid time off Referral program Vision insurance Schedule: 4 hour shift 8 hour shift Evening shift Monday to Friday Night shift Overnight shift Rotating weekends Weekends as needed Experience: Hotel experience: 1 year (Preferred) Work Location: In person Job Types: Full-time, Part-time Crestview Management, LLC