Help Desk Specialist

Location: Phoenix, AZ This position is not Full Time or Contract, it is Backup support role Job Description: We are seeking a skilled Deskside Support with 3–5 years of experience in IT infrastructure support. The role involves handling basic networking, data center operations, monitoring tools, hardware troubleshooting, and ITSM tools. You will act as the on‑site support partner, assisting internal teams, customers, and vendors in troubleshooting and resolving technical issues. This is a hands‑on role that requires both technical knowledge and the ability to communicate effectively with remote teams. Responsibilities Basic knowledge or understanding of assigning switch ports to specific VLANs. Patch phone ports to switch as needed. Basic troubleshooting of Avaya VOIP phones (knowledge on basic configuration). Troubleshoot issues with fiber links between switches – Able to visualize errors and communicate to remote technical teams. Troubleshoot and replace network switch chassis blades when required. Good to have understanding of any Data Center Infrastructure Management Application. A periodic (minimum twice weekly) visual check of the IDF rooms for cooling and power status (specifically UPS alarms and PDU health) using Control‑M, EMC Avamar, Data Domain. Basic knowledge of monitoring tools such as SolarWinds, etc. Networking and operating system basics. Assist network and data center administrators (internal, customer and vendor) as required during the course of technical troubleshooting. Basic knowledge of hardware like servers, storage devices. Knowledge to understand monitoring tool outcomes. Basic knowledge of ITSM tool preferably ServiceNow. Basic knowledge of backup technologies preferably EMC Avamar. Basic knowledge of operating systems – Windows 2003 servers (Enterprise/Standard Edition), UNIX & Linux. Basic knowledge about Windows 2003 Active Directory structure, Microsoft Exchange 2003 and File/Print Server. Experience in SLA‑based environment. Qualifications Minimum of 3–5 years experience in the above areas, with strong practical skills in networking, data center operations, monitoring, and ITSM tools. #J-18808-Ljbffr